Senior Training Manager-Trust

1 month ago

Hyderabad, India Wipro Full time

Job Description

Role and Responsibilities (not an exhaustive list)

  • Ensure all training goals and objectives are met at an account level.
  • Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner.
  • Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met.
  • Develop and maintain positive relationships with all stakeholders,
  • Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed.
  • Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services.
  • Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals.
  • Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agree timelines.
  • Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement.
  • Manage and allocate resources as per business needs; ensure that the SOW terms are always met.
  • Mentor new and existing resources.


Minimum Requirements

  • Must have Digital Marketing/Content Moderation Training domain experience of at least 3 years.
  • People leadership experience of 7+ years.
  • Must have led a team of managers for at least 3+ years.
  • Must have Knowledge of learning and development best practices.
  • A proven track record of training program development and management.
  • Excellent leadership skills
  • Good to have.
  • Understanding of the Advertising, Marketing World and/or Content Moderation
  • Content Design & Development Skills
  • Experience in handling LMS activities


Behavioral Skills and Attributes:

Assertive Communication, Conflict Resolution Mindset, Self-improvement Mindset, Resilience Management, Patience, Customer Centricity, Coaching and Mentoring ability and good Analytical skills.

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