IT Network Administrator

16 hours ago

Hyderabad, India White Force Full time

Job description px; background-color: rgb(255, 255, 255);"> Job Summary ● Internal IT support. ● Ensure the uptime of 99.5% for Internal IT support Devices which includes Internet, WIFI, Networking and IP Telephony equipment. ● Understanding of switching/routing techniques, IP addressing and outage management skills ● Resolution of Customer Tickets with defined SLA of 95%. ● Fault finding, troubleshooting, issue resolution and fault escalation within agreed SLA's (Remotely) flexibility. ● Work in tandem with L2 / L3 to resolve escalated issues. ● Work closely with IT Manager and team on assigned opportunity to deliver a feasible solution ● Be a guided example and a mentor in the team. ● Maintain Asset Inventory and ensure timely updates to asset Inventory. ● Vendor Management. ● Well versed with Desktop support. ● Should be a SOPC for the centre as and when needed to handle IT & Other issues as well.

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