Knowledge Centered Service Program Manager

4 days ago


Remote, India Cornerstone onDemand Full time
**Knowledge Center Service Program Manager ( KCS ) | Night Shifts ( US EST Hours ) | Remote - Anywhere in India**
The Knowledge-Centered Service Program Manager champions the Knowledge-Centered Service (KCS) methodology within the organization to enhance knowledge sharing, improve service efficiency, and drive customer satisfaction. This role involves managing the lifecycle of knowledge articles, training staff on KCS practices, and ensuring the continual improvement of the knowledge base. The Knowledge-Centered Service Program Manager collaborates with various teams to integrate knowledge management into support operations and fosters a culture of knowledge sharing.
In this role you will...
Contribute to the development of the overall knowledge management strategy and goals.
Develop and maintain KCS standards, processes, and best practices in alignment with organization's strategic objectives, to ensure consistency and effectiveness.
Train and support service teams on KCS practices and the effective use of the knowledge base.
Oversee the creation, review, and maintenance of knowledge articles to ensure accuracy, relevance, and accessibility.
Work closely with support, product experts, and other stakeholders to encourage the collaborative creation and sharing of accurate, current, and comprehensive knowledge.
Continuously improve tools and technologies to support efficient knowledge capture, retrieval, and usage.
Ensure the knowledge base meets customer needs by gathering feedback and making necessary adjustments.
Work closely with third party federated search provider to continuously improve the search experience for support and customers.
Foster a knowledge-sharing culture by recognizing and rewarding contributions from team members.
Analyze data to identify knowledge gaps, opportunities for improvement, and areas of success.
Monitor key performance indicators (KPIs) related to knowledge management, such as article usage, quality, and contribution rates.
Provide regular updates to management and stakeholders on the progress and impact of KCS initiatives.
You've got what it takes if you have...
Bachelor's degree in Information Management, Business Administration, or related field.
At least five (5) years of experience in knowledge management with a deep understanding of Knowledge Centered Support (KCS) principles and methodologies.
Proficiency in knowledge management tools and platforms. (e.g., Salesforce, ServiceNow, Confluence, SearchUnify, Knowbler, etc.).
A proven track record of working effectively with cross-functional teams to influence change and foster a culture of continuous improvement.
A strong understanding of support needs and challenges in a customer-centric environment.
Proven ability to thrive in high-paced environments, managing multiple priorities effectively.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret data and make informed decisions.
KCS v6 certification preferred but not required.
\#LI-Hybrid

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

  • Remote, India Cornerstone onDemand Full time

    Job Description:The Knowledge-Centered Service Program Manager champions the Knowledge-Centered Service (KCS) methodology within the organization to enhance knowledge sharing, improve service efficiency, and drive customer satisfaction.This role involves managing the lifecycle of knowledge articles, training staff on KCS practices, and ensuring the continual...


  • remote, india Acuity Knowledge Partners Full time

    About the job:- Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, data management, analytics, talent, and technology solutions to the financial services industry, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms.- Its global network of over 6,000...

  • Program Coordinator

    6 days ago


    Remote, India Emeritus Institute of Management Full time

    REMOTE - INDIA / LEARNING - SERVICES DELIVERY / PERMANENT / REMOTE Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin...


  • Remote, India Cornerstone onDemand Full time

    Job Overview:The Knowledge-Centered Service Program Manager is responsible for leading the development and implementation of the organization's knowledge management strategy and roadmap.This role involves collaborating with subject matter experts to design and implement effective knowledge management processes and systems, providing training and coaching to...

  • Contact Center Sem

    4 weeks ago


    Remote, India Hashone Careers Full time

    **Role Overview**: **Key Responsibilities**: - Gather business requirements and prepare BRDs (Business Requirement Documents). - Manage stakeholders effectively and present solutions using PowerPoint. - Lead end-to-end RFP processes including preparation, issuance, scoring, and vendor evaluations. - Conduct vendor demos, review submissions, and provide...


  • Remote, India Autodesk Full time

    Job Requisition ID # 25WD84742 Position Overview Are you passionate about working in a team that strives for simplicity and automation? Are you constantly exploring ways to improve user experience and customer service? Are you a technology enthusiast who can imagine and develop new ways to present data to meet your customers’ needs? We’re all about...


  • Remote, India Newgen knowledge works Full time

    Experience in Full Service Project Management in E publishing industry handling Books and Journals. Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: Remote Expected Start Date: 08/03/2025

  • Service Now Itsm

    2 weeks ago


    Remote, India Acrocede Technologies Pvt. Ltd. Full time

    Configure and enhance ServiceNow workflows, business rules, UI policies, client scripts, and integrations using **JavaScript** and ServiceNow best practices. - Develop and maintain ServiceNow portals, dashboards, and reports for business process automation. - Collaborate with business analysts and stakeholders to gather requirements and translate them into...

  • Program Associate

    2 weeks ago


    Remote, India Kaarwan Eduventures Pvt. Ltd. Full time

    Location: Mulund West, Mumbai, India Experience: 1-3 years Education: Bachelor's degree in Architecture / Design or a related field (preferred) **Requirements**: - Proven experience in managing educational programs (online or in-person) - Proficiency in advanced architectural visualization software (e.g., 3ds Max, V-Ray) - Excellent communication,...


  • Remote, India ADAPTON GLOBAL SERVICE Full time

    **Greetings from ADAPTON...!!** **Role : International sales Specialist** **Experience : 3+ Years** **Location : Remote** **Salary : Upto 40 K** **Working Days - 5 days of (Mon - Fri)** **Responsibilities**: - Contact potential customers to inform them about a product or service using scripts - Answer questions about products or the company - Ask...


  • Remote, India ADAPTON GLOBAL SERVICE Full time

    **Greetings from ADAPTON..!!!** **Role : International sales Specialist** **Experience : 3+ Years** **Location : Remote** **Salary : Upto 40 K** **Working Days - 5 days of (Mon - Fri)** **Job Brief**: We are looking for an enthusiastic Telesales Representative to contribute in generating sales appointments for our company. You will be responsible for...


  • Remote, India Body With Soul Full time

    **About Us** Body with Soul is a healthcare company based out of Singapore offering unique allied health services such as Psychology, Osteopathy, Dietetics & Nutrition. We are proud to have served more than 18,000 patients from over 70 countries since our inception in 2008. Our treatment approaches are current, scientific and evidence-based, and we deliver...


  • Remote, India Vishram International Services Full time

    **Responsibilities**: - Respond promptly and effectively to leads generated through website inquiries, organic lead generation, and agent interactions. - Build strong relationships with prospective students - understanding their needs and aspirations, agents and other stakeholders - Provide accurate information about our programs, services, and admission...


  • Remote, India TTEC Full time

    What you might be doing on a typical day: - Maintain and support customer cases and inquiries through satisfactory completion - Wow customers with your ability to answer their questions and solve their problems with professionalism - Ultimately you will provide excellent customer service that keeps the customer coming back Online Customer Service...


  • Remote, India Catalyze Center for Learning Pvt. Ltd. Full time

    **Hello all,** **Catalyze Calls for Female Program Co-ordinators - WFH opportunity** **Job description** Catalyze Center for Learning Pvt Ltd., is a leading Online education provider, serving a diverse client base and in various verticals of education. We are looking for **Program Co-ordinators** with multi language skills. Who is expertise in business...


  • hybrid/remote, india myGwork Full time

    This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job DescriptionWe are the world's learning company with more than 24,000 employees operating in 70 countries. We...


  • hybrid/remote, india myGwork Full time

    This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job DescriptionWe are the world's learning company with more than 24,000 employees operating in 70 countries. We...

  • Associate, Grc

    1 week ago


    Remote, India Alvarez and Marsal Full time

    **Description** Alvarez & Marsal (A&M) is seeking a TPVRM GRC Analyst who will play a critical role in managing and enhancing our third-party risk management program. This position will align to the team responsibilities of assessing, monitoring, and mitigating risks associated with third-party vendors, ensuring compliance with regulatory requirements and...

  • Senior Java Developer

    2 weeks ago


    Remote, India TekIT Software Solutions Pvt. Ltd. Full time

    Java Developer with Database Programming ExpertiseShift timings - 7:30 pm - 3:30 am Exp - 5+yrsPostgreSQL and Amazon Aurora (Must Have at least 5 years both)This is essentially a java engineer with deeper knowledge on database programming Job Description : Java Developer with Database Programming ExpertiseWe are seeking a highly skilled Java Developer with a...


  • Remote, India Amulya Herbs Pvt Ltd Full time

    **Job Title**: Education Program Coordinator (Internship) **Company**: Amulya Academy (In Collaboration with Shoolini University) **Job Type**: Internship | Part-Time | Contractual | Commission-Based **Location**: Remote (Work From Home) **Duration**: 3 Months Amulya Academy is seeking Education Program Coordinators (Interns) to assist in promoting and...