Service Manager

18 hours ago

Delhi, India Wipro Digital Operations and Platforms Full time
We are looking for Service Manager for Mumbai Location. (Green Belt Certified)

- Job Location : Mumbai- Experience Required : 5-8 Years- Both Side Transport (Work from Office)

Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB, Continuous improvement , process improvement, Lean Six Sigma, Automation, RPA & agile etc.

JOB DESCRIPTION :

The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

High Level Responsibility area

- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.- Provides analytics support to Business Leaders both onshore and offshore.- Drives a continuous improvement culture- Manages the innovation/ idea generation platform “MERCURI”- Facilitates Process Improvement trainings- Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

- Understand business processes , analyze data trends and share recommendations with stakeholders- Showcase / share skill set & Quality service offerings with stake holders- Analyze data on key client operational metrics to understand opportunity for improvement- Learn and understand the domain / business to help define process metrics- Map processes to identify non-core activities and suggest alternatives and thus help remove waste- Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings- Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives- Be flexible to changes & continuously evaluate to adapt to the culture of the organization- Understand and own development needs in consultation with the manager and work to achieve development goals- Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work- Deliver Lean trainings for Band 3-5 colleagues- Deliver need based trainings on Problem solving , Quality concepts & tools- Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge- Identify Failure modes and help in establishing process controls- Design and develop metrics for accurate measurement of work performance- Baseline metrics and monitor performance- Provide advance data Analytics as per Business Unit / Process requirements- Identity opportunities for capacity creation- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders- Support business to create year on year efficiencies- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes- Use Six Sigma and Lean tools as required- Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies- Develop project roadmaps for assigned projects with minimal or no mentoring support- Acts as a program manager for BU specific or division level programs

Education:

- Graduate in any stream- Green Belt certified

Required Experience

5+ years of work experience

Total work experience of 5 years or more (after Graduation in any discipline)

Relevant / industry work experience of 3 years or more

Maximum experience should not exceed 8 years.

Hands on experience of mentoring and doing Green Belt Six Sigma Project

Experienced in managing multiple project teams simultaneously

Preferred Experience:

Training and Facilitation Skills and experience

Excellent oral, written, cross functional and interpersonal communication skills.

Learning ability with customer orientation and a keen eye for process improvement

Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems

Knowledge of Minitab

Knowledge of Access

Good knowledge of MS Excel , Power Point and MS Visio

Note : Interested candidates can share their CV's at (Please mention Subject line-Process Excellence for Mumbai)

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