Salesforce & Certinia Admin

1 month ago

Pune, India Marsh McLennan Full time
Oliver Wyman is seeking candidates for the following position based in the Pune/Mumbai/ Bangalore office:

Salesforce & Certinia Admin

What can you expect?We are seeking a skilled and proactive Salesforce & Certinia Admin to join our OWG Tech department. The ideal candidate will be responsible for solution-based processes within Certinia PS Cloud and ERP Cloud. The role will have a specific focus on Certinia processes relating to, but not limited to Accounts, Currencies, Expenses, Invoices and Revenue where data is sent to and received from other systems. The role requires a blend of technical expertise, problem-solving skills and the ability to work collaboratively across various departments to ensure seamless integration and data flow.

What is in it for you?Discover what's great about working at Marsh and McLennan Companies – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.As a Marsh and McLennan Company colleague, you will also receive additional benefits such as:A competitive salaryEmployee friendly policiesHealth care and insurance for you and your dependantsHealthy Work life balanceA great working environmentFlexible benefits packages to suit your needs and lifestyleFuture career opportunities across a global organisation

We will count on you to:

Key Responsibilities:

· Application Management:o Administer, support and maintain the processes and data schema within the Certinia applications.o Leveraging Certinia where it processes data such as Accounts, Currencies, Expenses, Invoices and Revenue modules with external downstream systems.o Ensure data integrity within Certinia and support the Data Architecture team with the synchronization between systems

· Technical expertise:o Support and maintain the Salesforce and Certinia data schema and processeso Configure the Salesforce and Certinia applications to meet business needso Develop and maintain integration mappings & workflows in conjunction with the Data Architecture teamo Troubleshoot and resolve data processing issues where it impacts integration promptly· Collaboration and Support:o Work closely with business stakeholders to understand integration requirements and deliver solutions that meet their needs.o Provide ongoing support and maintenance for existing solutions and processes.

· Continuous Improvement:o Identify opportunities to enhance integration performance and efficiency.o Stay updated with the latest Salesforce and Certinia developments and best practices.o Participate in training and development to continuously improve skills and knowledge.

· Minimum 5+ years' experience with the Salesforce platform· Minimum 2-3 years' experience with Certinia applications· Experience in integrating Salesforce with external systems.· Previous involvement in projects requiring complex data integration and synchronisation.· Demonstrated ability to troubleshoot and resolve technical issues in Salesforce/Certinia.· Demonstrated capability to work with business stakeholders to deliver effective technical solutions· Agile delivery experience using methodologies like Scrum or SAFe, and tools like ServiceNow, Jira and Azure DevOps.

What you need to have:Skills and Attributes:

· Technical Skills:o Strong proficiency in Salesforce configuration and customisation.o Knowledge of Certinia application and its data schema.o Expertise in integrationo Familiarity with other ERP systems, modules and functionalities.

· Analytical Skills:o Strong problem-solving skills with a keen eye for detail.o Ability to analyze and optimize processes.

· Communication Skills:o Excellent verbal and written communication skills.o Ability to convey complex technical concepts to non-technical stakeholders clearly.

About Oliver Wyman:

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan (NYSE: MMC). For more information, visit Follow Oliver Wyman on X @OliverWyman.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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