Communications Manager

1 month ago

mumbai, India Capita Full time

Operational Communications Manager – India

Location - Mumbai/Pune


Working closely with the India Operational Delivery leadership team, this role is required to provide communications planning, advice and delivery to support the India Capita Experience delivery organisation.


Key responsibilities:


Develop and deliver an internal communications strategy to support the India delivery organisation in achieving strategic objectives.


Develop and sustain excellent relationships with all key stakeholders in the India delivery organisation and the Divisional Communications Team.


Provide communications support and strategic counsel to senior operational leaders in the India delivery organisation.


Collaborate with key stakeholders to manage and contain reputational risks.


Develop, manage and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels.


Working with Operations, develop and deliver operational communications to colleagues in line with contractual client commitments, and best practice.


Work closely with the divisional communications team to increase consistency of communications activity and sharing / adoption of best practice.


Develop and nurture strong relationships with key clients and stakeholders (internal and external) to ensure a comprehensive and joined-up approach to communications and engagement.


Plan, write and produce high quality, engaging content for a variety of communications channels.


Provide communications advice/suggestions to business units and stakeholders on communications and engagement initiatives and objectives.


Tailor and deliver key Group and Divisional campaigns into the India delivery organisation.


Working with Capita Group PR, and Divisional communications, manage local PR and social media support.


Support in the development and maintenance of our brand, across all India sites.


Knowledge, skills and abilities:


Significant experience in developing and managing internal and external communications strategies in corporate, multi-country, multi-client, customer facing environments.


Authority and confidence to effectively challenge and influence senior stakeholders.


Proven track record in the delivery of high-impact communications to deliver desired business outcomes.


Crisis and incident management communications experience.


Branding and campaign experience.


Experience in managing external suppliers to deliver communications / branding briefs.


Broad understanding of current and future communications, branding and engagement tools and techniques.


Excellent verbal and written skills with the ability to write for a variety of media.


Experience of establishing and managing traditional and digital communication channels.


Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment.


Excellent communications planning skills.


Degree level or equivalent communications qualification.

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