Lead UX Designer
5 days ago
We’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction, giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. As a Lead Product Designer for our Contact Center product, RingCX, you will be involved in our design processes and creating innovative new features that will take our product to the next level. You will be working in a highly collaborative environment with other designers, product managers, and engineers.
To succeed in this role you must have experience in:
Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings
Quickly and iteratively create user flows, wireframes, prototypes, low and high-fidelity mockups
Closely collaborate with product teams to ensure that designs meet all stakeholder needs
Closely collaborate with engineering teams to ensure designs are feasible to build
Elaborate design specs with written acceptance criteria (in Jira)
Follow the development process to ensure designs are built to spec by performing design review sessions and working closely with QA engineers
Design projects for both long and short-term visions of product
Collaborate with other designers to ensure consistency with user experience and patterns across product offerings
Work with cross-functional UX teams, such as Research, Content Design, and Design systems
Excellent communication & presentation skills
In-depth knowledge of all things UX and UX processes
Desired Qualifications:
Bachelor’s degree or higher from an accredited university in a Computer Science, Interaction Design, and/or Visual Communication Design discipline (Masters’ degree or equivalent work experience preferred)
Minimum of 9 years of experience in digital product development such as desktop or mobile apps and/or digital ecosystems
Experience working closely with Agile development teams and ensuring code is built to spec
Experience creating, maintaining, and using a design system
Experience designing in Figma
Availability to work early mornings/evenings to accommodate colleagues in various time zones
A detailed portfolio of design work that outlines your specific role, decisions, and challenges for at least two large-scale projects
Exceptional candidates will have:
Experience designing SaaS products for a B2B company
Experience working on global and remote teams
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