Primary Research Consultant

2 months ago

mumbai, India HealthPlix Full time
Technical/Functional expertise
· Proficient in various qualitative & quantitative techniques
· Facilitate primary market research related decision making for clients by providing and communicating qualitative and quantitative analytics on primary market research data
· Support team/team lead in all business related tasks/activities
· Building process documentation and knowledge repositories
· Create and deliver client requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
· Should be comfortable managing day-to-day interactions with client stakeholders, vendors, other partners
· Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services
· Create and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function
· Maintaining financial hygiene to ensure no non-compliances for audits
· Ensuring on-time Collections from clients
· Active participation in various knowledge sharing sessions that enables growth and improves quality
· Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes
· Comply to all internal operating procedures as per Legal/IT/HR/Finance requirements
· Extensive and hands-on with day-to-day project and client management
· Qualitative requirements
o Need to liaison with fieldwork vendors, moderators, transcribers
o Proficient in making screeners, discussion guides, etc
o Should be able to independently handle client queries/modifications on qual research instruments
o Should be comfortable with moderation of various stakeholders, eg, HCPs, patients, pharmacists, industry experts, etc
o Required to conduct pilot interviews and advise changes to clients on instruments if necessary
o Should be able to create impactful reports addressing business questions
o Willing to travel for fieldwork within/outside of the city if necessary
o Accompanying clients for fieldwork within/outside the city
· Quantitative requirements
o Need to liaison with fieldwork vendors, interviewers, data processing, advanced analytics teams, etc.
o Proficient in making screeners, questionnaires (mid to complex levels), etc
o Should be able to independently handle client queries/modifications on quant research instruments
o Should be comfortable with all logistical requirements for quantitative primary research
o Comfortable checking raw data, data table, etc in Excel
o Should be able to connect data points to ensure data accuracy
o Should be able to create impactful reports addressing business questions
o Required to conduct pilot interviews and advise changes to clients on instruments if necessary
o Willing to travel for fieldwork within/outside of the city if necessary
o Accompanying clients for fieldwork within/outside the city
o Should have sound understanding of pricing (PSM, Gabor Granger), Brand Equity, Segmentation, Forecasting, Conjoint studies, etc
o Rewind meta-analysis of existing PMR studies
· Business Results: Quality KPI targets met as per business expectations. Good customer satisfaction scores
· All projects delivered as per customer expectations
· Drive design and enhancement of existing services/deliverables, Internal customer satisfaction with quality of services provided
· Learning agility, Ability to manage multiple stakeholders, Project Management
· Understanding of basic statistical principles and application in market research
· Advanced MS-office skills (MS-Excel and MS-PowerPoint)
· Others ad-hoc requests
Soft Skills
· Multi-tasker (non-negotiable)
· Strong team player who is dynamic and result oriented (non-negotiable)
· Should be able to guide/mentor the team/juniors
· Excellent presentation skills
· Excellent interpersonal and communication skills
· Ability to operate effectively in an uncertain matrix environment
· Strong stakeholder management skills
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Minimum requirements:
· Graduate/Post Graduate in Engineering/Mathematics/Statistics/Medicine/Pharmacy/Life Sciences
· Experience (5-6 years) in primary market research both qualitative & quantitative techniques
· Experience in pharma primary market research is an advantage
· Strong analytical thinking with problem solving approach
· Should be comfortable working in an unorganized environment
· Exposure to working in cross-cultural environment in as added advantage
· Should be customer service oriented
· Strong and proactive business results-focus, and proven ability to provide insights that increase productivity

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