Information Technology Intern

2 months ago

Mumbai, India Quantiphi Full time

About The Company:


Quantiphi is an award-winning AI-first digital engineering company driven by the desire to

solve transformational problems at the heart of the business. Quantiphi solves the toughest

and most complex business problems by combining deep industry experience, disciplined

cloud and data-engineering practices, and cutting-edge artificial intelligence research to

achieve quantifiable business impact at unprecedented speed. We are passionate about our

customers and obsessed with problem-solving to make products smarter, customer

experiences frictionless, processes autonomous, and businesses safer by detecting risks,

threats, and anomalies. Together with partners and customers, we embark on a data and

AI-led transformation journey that delivers impactful and measurable results.


Job Role - IT Support Intern:


We are looking for an IT Support Intern who makes sure that the company's computer software and

hardware remains functional and accessible for all our employees by creating IT support tickets and

working to resolve them, who can help technicians reduce lost work time due to computer issues,

increasing productivity and efficiency. The primary focus of someone working in an IT Support position

would be to ensure that a company’s employees can use software and hardware to complete their daily

tasks.


Required Qualifications: B. Tech


Roles & Responsibilities:


Roles and responsibilities would include the following;

- Resolving IT support requests from employees

- Answering employee questions regarding computer systems

- Gathering and analyzing data to diagnose problems with computer systems

- Changing configurations, settings and permissions to fix computer issues

- Generating sign ins for new hires during the onboarding process

- Installing new software and hardware drivers and updating existing ones as needed

- Updating employees on the status of their service requests

- Logging all service requests and updating tickets as needed

Duration : 4-6 months

Location : Mumbai

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