iOS Support Engineer

3 weeks ago

Bengaluru, India MoEngage Inc. Full time
Job responsibilities

Understand complex Integration requirements to solve customer business problemsWork on customer issues via Support tickets and help customer resolve issues when integrating our SDK in the iOS platformUnderstanding of Technical/Integration solutionsTechnical integration of B2B platform with customers, platforms, partners and communicate directly with internal and external stakeholders.Provide technical consultation to companies integrating with B2B businessTroubleshoot, investigate and resolve customer issues via various support channels like calls, zendesk tickets, and emailsClosely work with iOS Engineering team on debugging issues, understand the new features or release pipeline, work on individual tasks provided by engineering tech leadsHelp Sales Engineering, Customer Success and Onboarding team to guide new and premium customers to integrate MoEngage SDK with their iOS applications seamlessly without any issue after understanding their use casesAwareness on Information Security concepts and Best PracticesSkills required

At least 2 years of experience in iOS Application developmentGreat communication and interpersonal skills and a team playerHunger for resolving customer issues and provide best class technical guidance and support for integration issues or queriesSound knowledge of Objective C/ Swift programming languages.Solid understanding of object-oriented programmingUp to date with recent iOS releasesProficient knowledge of UIKit, LifeCycle methods, and tools like XcodeHave published one or more iOS apps in the app storeGood to have experience with JavaScript/React-Native/Flutter/XamarinOpen to learning new frameworks.

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