Customer Support

1 week ago

Mysuru, India PALMONAS Full time

Title: Quality Analyst – Customer Service Department: Customer Service / Operations Location: Verdant-84 (Pune) Employment Type: Full-Time About the Role We are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels—email, chat, voice, and social media—to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment. Key Responsibilities Monitor and evaluate the quality of customer interactions (calls, chats, and emails) handled by customer service representatives. Develop and maintain quality monitoring forms, scorecards, and performance metrics. Provide constructive feedback and coaching to agents to enhance service quality and customer satisfaction. Identify process gaps and recurring issues, and collaborate with team leads and training teams to implement improvements. Conduct regular calibration sessions to ensure consistent quality evaluation across the team. Generate and analyze quality reports, identify trends, and recommend data-driven action plans. Participate in process audits and support customer service improvement initiatives. Ensure compliance with company policies, tone of voice, and brand standards. Assist in updating SOPs and best practices based on quality insights. Qualifications & Skills Education & Experience: Bachelor’s degree in any stream. 2–4 years of experience as a Quality Analyst in customer service, preferably in an e-commerce. Technical & Soft Skills: Strong understanding of customer service processes and performance metrics (AHT, CSAT, QA scores, etc.). Experience with CRM and ticketing tools (e.g., Limechat, Ozontel,Zendesk, Freshdesk, Salesforce). Excellent analytical, communication, and reporting skills. Proficiency in Excel/Google Sheets and familiarity with data visualization tools. Strong attention to detail, objectivity, and problem-solving mindset. Ability to work collaboratively across teams and handle multiple priorities. Key Performance Indicators (KPIs) QA audit accuracy and completion rate Customer satisfaction (CSAT/NPS) improvement Reduction in repeat contacts or escalations Timeliness and effectiveness of feedback delivery Process improvement recommendations implemented

  • Customer Support Executive

    2 weeks ago

    Mysuru, India The Stack Full time

    Customer Support Executive Location: Goa (Full-time, In-office) Company: The Stack About The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...

  • Customer Support

    7 days ago

    Mysuru, Karnataka, India Genesis HR Services Full time

    **Job Title**: Customer Support Executive (International Voice Process) **Location**: Mysore, Karnataka **Key Details**: - **Work Schedule**: 5 days working, 2 days off - **Eligibility**: Graduation mandatory (Non-technical graduates only) - **Process Type**: International Voice Process **Contact HR Neha**: +91 8769866443 **Job Type**: Fresher Pay:...

  • Customer Support Associate

    1 week ago

    Mysuru, Karnataka, India Wego Consultants Full time

    We are hiring !!! **CUSTOMER SUPPORT ASSOCIATES** **For a leading Health Insurance company** - **Location : MYSORE**: - **Age Limit up to 35**: - **Salary - 20000 to 35000**: - **Tele Sales ( No field work )**: - **Work from Office** **Must have Excellent communication in** **ENGLISH and MALAYALAM or ENGLISH and TELUGU** Pay: ₹15,000.00 -...

  • Customer Support

    1 week ago

    Mysuru, Karnataka, India University of the people Full time

    Pay: ₹14,000.00 - ₹16,000.36 per month Schedule: - Rotational shift Ability to commute/relocate: - Mysuru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (required) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English...

  • Customer Support Executive

    5 days ago

    Mysuru, Karnataka, India Infoliam Pvt Ltd Full time

    **Position Overview**: **Key Responsibilities**: - Handle inbound and outbound calls from international customers. - Resolve customer queries, issues, and complaints in a timely and effective manner. - Provide accurate information related to products, services, billing, or technical support. - Maintain a high level of customer satisfaction through...

  • Cse (Customer Support Executive)

    1 day ago

    Mysuru, Karnataka, India goalcryst Full time

    Junior customer support executive Company name: Goal cryst **Salary**: 13,500 to 15,000/month Languages: English+ Malayalam Process: Voice process Working days: 6 days, 1 rotational week off Pay: ₹14,000.00 - ₹15,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher Secondary(12th Pass)...

  • Project Support Engineer

    2 weeks ago

    Mysuru, India Intozi Full time

    Project Support Engineer – Intozi Tech Pvt. Ltd. Location: Gurgaon Department: Project Delivery & Customer Success Experience: 1–5 Years Type: Full-Time, On-Site About Intozi Intozi is a fast-growing AI video analytics and computer vision company building cutting-edge solutions like Ikshana – AI Vision Agent, highway & mobility analytics, airport...

  • Technical Support Specialist

    2 weeks ago

    Mysuru, India NIKSUN Full time

    Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...

  • Lead Technical Support Engineer

    4 weeks ago

    Mysuru, India Bhash Software Labs Full time

    Job Title: Technical Support Lead Engineer (2–4 Years) – BhashSMSLocation: BangaloreSalary: ₹25,000 – ₹45,000 per month (₹30,000 target)Experience: 2–4 yearsJob Type: Full-time (Work From Office) About BhashSMSBhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+...

  • Lead Technical Support Engineer

    4 weeks ago

    Mysuru, India Bhash Software Labs Full time

    Job Title: Technical Support Lead Engineer (2–4 Years) – BhashSMSLocation: BangaloreSalary: ₹25,000 – ₹45,000 per month (₹30,000 target)Experience: 2–4 yearsJob Type: Full-time (Work From Office) About BhashSMSBhashSMS is one of India’s largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+...