Remote Support Engineer

7 hours ago

Manesar, India Agilent Full time

Description Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers. Responsibilities of this position include but are not limited to; Responsible for providing remote post-sales hardware, software technical support and Application support services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. in Manesar location. Expected to operate and work independently; receives minimal guidance and generally only on the most complex issues; consults on issues as needed or requested. Cost & time effective application method deployment on Agilent instruments Promptly troubleshoot method/technology transfers issues from one instrument to another. Lead projects requiring coordination with other functions & customers. Deliver product seminars for customers, prospects, and employees. Training of internal & external team and provide technical support. Respond promptly to related customer queries & help in prompt resolution of customer escalations.  Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted. Must be willing to travel to customer locations as a part of learning and development. Qualifications Master’s Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent  Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, etc. Experience 18-24 months Candidate should enjoy talking and communicating with customers with the help of remote tools and provide resolution to the raised queries. Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills. Note#:  Preferably LCMS, LCQTOF for Biopharma Preferably GCMS for Food & Pharma Computer and IT Skills -Microsoft Outlook, Excel, PowerPoint, SQL, SAP-CRM etc. Additional Details This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 75% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

  • Desktop Support Engineer

    2 weeks ago

    Manesar, Delhi-NCR, India Isourse Technologies Pvt. Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Position Overview: We are looking for a skilled and experienced Desktop Support Engineer (MacBook Expert) to provide on- site technical support to our employees. The ideal candidate will have in- depth knowledge of macOS environments, troubleshooting Apple hardware and software issues, and ensuring seamless integration with enterprise systems. This role...

  • Computer Vision

    4 weeks ago

    Manesar, India TekPillar® Full time

    Job Title: Computer Vision / Machine Vision Engineer Experience: 5 to 8 Years Location: Manesar, Gurgaon Notice Period: Immediate to 30 Days Key Responsibilities Develop machine vision systems for inspection, measurement, and quality control . Configure vision software and hardware (cameras, lighting, lenses ) to meet project requirements. Integrate vision...

  • Computer Vision

    4 weeks ago

    Manesar, India TekPillar® Full time

    Job Title: Computer Vision / Machine Vision EngineerExperience: 5 to 8 YearsLocation: Manesar, Gurgaon Notice Period: Immediate to 30 DaysKey ResponsibilitiesDevelop machine vision systems for inspection, measurement, and quality control.Configure vision software and hardware (cameras, lighting, lenses) to meet project requirements.Integrate vision systems...

  • Computer Vision

    4 weeks ago

    Manesar, India TekPillar® Full time

    Job Title: Computer Vision / Machine Vision EngineerExperience: 5 to 8 YearsLocation: Manesar, GurgaonNotice Period: Immediate to 30 DaysKey ResponsibilitiesDevelop machine vision systems for inspection, measurement, and quality control .Configure vision software and hardware ( cameras, lighting, lenses ) to meet project requirements.Integrate vision systems...

  • LC/LCMS Application Engineer

    7 hours ago

    Manesar, India Agilent Full time

    Description As an Application Engineer for LCMS, you will play a crucial role in supporting the sales and customer success teams by providing technical expertise and application support for our Liquid Chromatography Mass Spectrometry products. You will work closely with customers to understand their analytical needs, provide demonstrations of our LCMS...

  • Search Engine Optimization Intern

    1 week ago

    Manesar, India BYLD Group Full time

    **Job description** **Role & Responsibilities**: 1. Conduct keyword research to identify potential target keywords. 2. Optimize website content, including landing pages, blog posts, and product pages, for target keywords. 3. Assist in the implementation of on-page SEO techniques such as meta tags, headers, and internal linking. 4. Monitor website...

  • Application Engineer- GC/GCMS

    7 hours ago

    Manesar, India Agilent Full time

    Description As an Application Engineer for GC/GCMS, you will play a crucial role in supporting the sales and customer success teams by providing technical expertise and application support for our Chromatography Mass Spectrometry products. You will work closely with customers to understand their analytical needs, provide demonstrations of our gc/gcms...

  • Application Engineer- LC/LCMS

    7 hours ago

    Manesar, India Agilent Full time

    Description As an Application Engineer for LC/LCMS, you will play a crucial role in supporting the sales and customer success teams by providing technical expertise and application support for our Chromatography Mass Spectrometry products. You will work closely with customers to understand their analytical needs, provide demonstrations of our product and...

  • Supply Chain Compliance Engineer/Supplier Compliance

    7 hours ago

    Manesar, India HUBER+SUHNER Full time

    Your Profile Physical/Mental Abilities: Should have strong physical and mental abilities Your Tasks Main Tasks and Duties Maintains and cleanses the material compliance master data Ensures that product and master data is correct in regard to material compliance Creates new material objects in PDM system Collaborates with local suppliers acc. to regulatory...

  • Software Engineer

    7 hours ago

    Manesar, India Agilent Full time

    Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek --- so they can do what they do best: improve the...