Genpact | Inviting applications for Community Management
4 weeks ago
Inviting applications for the role of
Community ManagementShift Timings - 5am-2pm
In this role, you will be in charge of scanning, analyzing, moderating, and flagging conversations to stakeholders highlighting major issues and prominent discussions occurring in various social media groups and resources of interest.
ResponsibilitiesMonitor and respond to comments and messages across the client’s social media propertiesProvide timely and accurate information to address customer queries and concernsCreate a rulebook with curated responsesAssist in crisis management and conflict resolution within the communityAnalyze community feedback and report on sentiments and trends to the client team to help guide key decisionsDevelop and maintain a positive relationship with the community to build trust and encourage positive engagementCarry out social media analysis and reporting using a range of data aggregator toolsConnect the dots and synthesize social data with broader societal trends to provide strategic recommendations and actionable insightsManage projects and deliverables, setting expectations with stakeholders and ensuring adherence to timelinesCollaborate with internal and external stakeholders to develop capabilities and strive for improvementAlerting our customer service team of any technical issues or concerns noted on social mediaSupporting customer service team with relaying notices and updates of technical issuesCollaborate with the broader marketing team to grow our social following through various strategiesEngaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand.Using analytics tools to monitor performance in line with social media metrics including community engagement and brand sentiment.Contributing to creation and implementation of social media content calendar.Experience of 7-10 years in community management
Qualifications we seek in youMinimum Qualifications / Skills• B.E & MBA, MBA, BCA, MCA, BSc/MSc• Good knowledge of Banking & Finance
Preferred Qualifications/ SkillsExpertise on Office tools - Excel, PPTExpert knowledge of social tooling platform SprinklrKnowledge on Banking, Retail and FMCG/CPG industry, exposure to CPG/Consumer dataGood communication skills and ability to present data as a compelling and easily consumable storyShould have ability to handle large data sets in arriving at meaningful findingsFlexibility to work critical projects with strict deadlinesAbility to clearly and effectively communicate with customers, introducing flair and wit where appropriate.Strong interpersonal skillsAnalytical abilities and in-depth knowledge of social media insightsExpert in community management navigation tools and social media platforms1-2 years’ experience in customer service, sales, or marketing would be considered an assetAbility to discern, communicate, and uphold online community guidelinesDemonstrated ability managing and championing customer-centricity amongst other pressures.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on , X, YouTube, and Facebook.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Inviting applications for Community Management
1 month ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Inviting applications for community management
1 month ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Inviting applications for Community Management
1 month ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Inviting applications for Community Management
1 month ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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Inviting applications for Community Management
1 month ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
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