Technical Consultant CRM

Job Title:- Technical Consultant/ Developer CRM (ADF/ Azure Data Factory) Work Location:- LTIMindtree Pan India Experience:- 6+ Years Experience in Azure Data Factory is Must. Job Description: We are seeking a highly skilled and experienced Microsoft Dynamics CRM Technical Resource with strong expertise in CRM integration and advanced-level experience with Azure Data Factory to join our dynamic team. The ideal candidate will have a solid understanding of CRM system architecture, cloud integration tools, and data flow management, with a preference for experience in the Insurance domain. Key Responsibilities: • Microsoft Dynamics CRM Development & Customization: • Configure, customize, and extend Microsoft Dynamics CRM solutions, ensuring they meet business requirements. • Develop plugins, workflows, and custom code to enhance CRM functionalities. • Collaborate with functional teams to gather requirements and design solutions in Dynamics CRM. Integration: • Design and implement seamless integrations between Microsoft Dynamics CRM and various external systems (e.g., ERP, legacy systems, cloud applications). • Work with RESTful APIs, SOAP, and other integration protocols to integrate CRM with 3rd party applications. • Troubleshoot integration issues and optimize data flows to ensure accuracy and performance. Azure Data Factory (ADF): • Use Azure Data Factory to design and implement data pipelines to integrate and transform data across Dynamics CRM, Azure, and other systems. • Develop automated data workflows and ETL (Extract, Transform, Load) processes for large data volumes. • Optimize ADF pipelines for performance, cost-efficiency, and scalability. • Monitor and maintain data flows to ensure consistency and reliability. Data Modeling & Data Management: • Create data models to support CRM reporting, analytics, and operational processes. • Design data structures and ensure data quality across Dynamics CRM and integrated systems. • Performance Optimization & Troubleshooting: • Continuously optimize the performance of CRM solutions and data pipelines, addressing issues such as latency and data duplication. • Provide advanced troubleshooting expertise to resolve integration and data flow issues quickly. Collaboration & Stakeholder Management: • Work closely with business analysts, functional consultants, and other technical teams to ensure project goals are met. • Participate in code reviews, knowledge sharing sessions, and mentoring junior team members. Required Skills & Qualifications: Microsoft Dynamics CRM: • Strong experience with Microsoft Dynamics CRM (Customer Engagement) configuration, customization, and development. • Expertise in working with CRM entities, relationships, workflows, plugins, and customizations. Azure Data Factory (ADF): • Advanced-level hands-on experience with Azure Data Factory to create, maintain, and optimize ETL processes. • Familiarity with Azure Data Lake, Azure Blob Storage, and other Azure data services. • Ability to integrate data sources, manage metadata, and handle data transformation tasks in ADF. Integration Skills: • Proven experience with CRM integration technologies including REST APIs, SOAP Web Services, OData, and data integration tools. • Expertise in integrating Dynamics CRM with other systems like ERP, Salesforce, third-party applications, and databases. Cloud & Data Engineering: • Strong understanding of cloud data platforms and services, specifically Azure. • Experience with Azure Logic Apps, Azure Functions, Azure SQL Database, and Azure Data Bricks is a plus. Insurance Domain Knowledge (Preferred): • Experience working in the insurance industry is preferred but not required. • Understanding of key insurance concepts such as claims processing, underwriting, policy management, and actuarial processes is an advantage. Technical Skills: • Proficient in development languages such as C#, JavaScript, or TypeScript. • Familiar with Microsoft Power Platform, Power Apps, and Power Automate. • Strong SQL skills and experience with database design and management. Preferred Qualifications: Certifications: • Microsoft Certified: Dynamics 365 Fundamentals or equivalent certification. • Microsoft Certified: Azure Data Engineer Associate or equivalent certification is a plus. Project Management & Methodologies: • Experience with Agile/Scrum methodology is desirable. • Strong problem-solving skills with a focus on scalability, data accuracy, and process improvement. Soft Skills: • Strong communication skills, both written and verbal. • Excellent analytical and problem-solving capabilities. • Ability to work in a collaborative, fast-paced, and dynamic environment.