E-Commerce Manager

2 weeks ago

Bengaluru, India ARPHIBO GARDENTECH PVT LTD Full time
About Arphibo Gardentech Pvt LtdArphibo Gardentech is a Bengaluru-based D2C company committed to integrating nature into urban living. We specialize in eco-friendly sustainable home decor products, indoor plants, and gardening essentials, offering sustainable solutions for homes and offices.

Our mission is to promote green, eco-conscious living by providing high-quality products and personalized gardening solutions. With retail outlets at The Galleria Mall, Yelahanka, and The Vega City Mall, JP Nagar, Bengaluru, we make gardening accessible and stylish for everyone.

Transform your space with Arphibo Gardentech—your partner in creating greener, healthier environments.

Join Our Team Arphibo Gardentech Pvt Ltd is Hiring

If you are passionate about Indoor Gardening in a new way and helping people to live with Nature.Join our Team

We’re looking for an E-Commerce Manager

to join us and manage our omnichannel e-commerce operations.

Responsibilities:

The role of an

E-Commerce Manager

for handling an omnichannel website is multifaceted, requiring expertise across various domains. Below are the key job responsibilities and expectations:1. Website Management

Oversee the day-to-day operations of the e-commerce platform (e.g., Shopify, Magento).Ensure the website is optimized for a seamless shopping experience across all devices and channels.Coordinate with developers for bug fixes, feature updates, and implementing new functionalities.2. Product Management

Upload, update, and maintain accurate product listings, descriptions, and images.Use SEO best practices to optimize product keywords for better search engine ranking.Manage inventory levels across channels to avoid stockouts or overselling.3. Content Creation

Develop content for product descriptions, landing pages, and blog posts to engage customers.Design visuals and creatives using tools like Canva for banners, ads, and promotional campaigns.4. Order Fulfillment

Handle the end-to-end order process: confirmation, packing, dispatch, and tracking.Ensure timely coordination with logistics partners for smooth delivery.Monitor and resolve order-related customer issues.5. Customer Service & Engagement

Respond to customer queries across all channels (email, chat, social media).Implement and manage a feedback loop to enhance the customer experience.Monitor and resolve disputes or returns while maintaining a customer-centric approach.6. Marketing & Promotions

Plan and execute marketing campaigns for special occasions and sales events.Work with digital marketing teams to align e-commerce strategies with PPC, SEO, and social media efforts.Analyze promotional success and adjust strategies to maximize ROI.7. Analytics & Reporting

Use tools like Google Analytics, Shopify analytics, and other dashboards to monitor traffic, conversion rates, and sales trends.Prepare detailed reports to evaluate performance and suggest improvements.Use insights to refine pricing, promotions, and customer engagement strategies.8. Payment Gateway & Reconciliation

Ensure smooth functioning of payment gateways.Reconcile transactions to avoid discrepancies and ensure all payments are accounted for.9. Quality Control

Maintain quality standards for product listings, images, and website content.Test the website regularly to ensure it’s free of errors or glitches.10. Coordination & Teamwork

Collaborate with developers, marketing teams, designers, and logistics partners.Ensure all channels (website, apps, physical stores) provide a consistent customer experience.Streamline communication between different departments to handle omnichannel challenges.

Skills Required

Proficiency in e-commerce platforms like Shopify,Listing of Products in Shopify platform,Graphic design skills using Canva or Adobe tools.Strong understanding of SEO, digital marketing, and analytics tools.Excellent communication and organizational skills.Problem-solving ability to manage multi-channel complexities effectively.Graduate with 1-2 years of experience in a similar role, preferably with a D2C brand.Looking for a Candidate from Bengaluru only.

This role requires adaptability and a proactive mindset to ensure smooth, scalable e-commerce operations while meeting customer expectations.

Job Location:Yelahanka, North Bengaluru, KarnatakaHow to Apply:Send your resume to

the next step in your career and help us build a professional, seamless shopping experience for our customers

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