Acuver Consulting

Job Description :

Acuver Consulting is looking for excellent and energetic Senior Consultant between 5 to 7 years relevant work experience in organizing team initiatives, providing support on IBM Sterling OMS and other custom applications.

Roles and Responsibilities :

- Good exposure in providing end to end production support with the quick response time.

- Handling both Sterling Order Management and Warehouse Management Systems in production.

- Excellent in prioritizing and providing possible solutions on tickets/incidents raised by the business team, warehouse team and various other teams.

- Provide Root cause analysis (RCA) and report system issues to the development team and get them fixed based on impact.

- Expert in mentoring the new team members and trainees in the team and transitioning the technical and functional details of the application.

- Monitoring various phases of order flow and proactively identifying and resolving issues.

- Creating reports based on the business requirement through automated PL SQL procedures.

- Excellent leadership, guidance, training and mentoring, the new team members and trainees in the team and transition.

- Pro-actively monitoring various inventory activities between different systems.

- Must and good to have Skills

- Worked on Incident Management, Problem Management and Change Management.

- Good understanding on defect Analysis and should provide resolution for recurring issues.

- Excellent in providing technical and functional expertise to drive and resolve issues.

- Should be able to drive automation and bridges during critical issues.

- Experience working in a Production Support project.

- An effective communicator with excellent relationship building & interpersonal skills strong analytical problem solving organizational abilities.

- Should possess strong debugging, excellent analytical, troubleshooting and communication skills.

- Must have prior experience in eCommerce and the Retail domain will be an added advantage.

- Good knowledge of Sterling Commerce and its customizations.

- Prior experience on production support and should be ready to work on 24-7 production support.

- Willing to work in shifts and weekend on a rotational basis.