Enterprise Customer Success Manager

4 weeks ago

Bengaluru, India Voqalize Technologies Full time

Enterprise Customer Success Manager

About Us

Recruit41 is a pioneering agentic AI interviewing platform that reimagines talent acquisition end-to-end. Our coordinated AI agents design, proctor, and evaluate job-descriptionspecific interviews, cutting time-to-hire and boosting precision far beyond traditional approaches.

As part of our Customer Success team, you will be at the heart of our mission: ensuring that our enterprise clients not only adopt our solutions but also realize sustainable, long-term value from them.

Role Overview

Join Recruit41 as an Enterprise Customer Success Manager and become a trusted partner to our largest clients. You'll combine relationship-building, business insight, and technical expertise to drive the adoption, renewals, and growth of our AI solutions. Working hand-in-hand with executives, you'll help them unlock measurable value from AI and guide them through every phase of their transformation.

What You Do

  • Manage and expand a select group of enterprise accounts, ensuring sustained usage, contract renewals, and upsell opportunities.
  • Guide clients through onboarding and training for Recruit41s AI products.
  • Advise C-level and senior leaders on aligning AI initiatives with their overarching business strategies.
  • Lead Executive Business Reviews to showcase adoption progress, ROI achievements, and future growth plans.
  • Coordinate with product, engineering, and AI delivery teams to execute customer programs seamlessly.
  • Anticipate risks and renewal hurdles, develop mitigation plans, and minimize customer churn.
  • Build and maintain detailed success plans, tracking KPIs that reflect customer health and progress.
  • Spot and pursue new use cases, cross-sell and upsell opportunities across Recuit41's AI platform.
  • Advocate for our customers' needs internally, shaping our product roadmap and innovation efforts.
  • Design and deliver workshops, training sessions, and playbooks to boost adoption.

What We're Looking For

  • Bachelor's degree in Technology, Business, or a related field; MBA or master's degree preferred.
  • 5+ years of experience in Customer Success, Enterprise Account Management, or Strategy Consulting, ideally in SaaS, AI, cloud, or large-scale digital transformation.
  • Proven track record of engaging with C-suite executives and influencing decisions at senior levels.
  • Demonstrable success driving retention, expansion, and adoption in complex enterprise environments.
  • Strong business acumen, with the ability to tie AI and technology investments to real-world results.

Who You Are

  • A trusted advisor who builds credibility and influence with senior executives.
  • Analytical and data-driven, comfortable quantifying customer impact and ROI.
  • A collaborative teammate who works effectively across product, engineering, and implementation teams.
  • Adaptable, resilient, and growth-oriented in a fast-paced setting.

To apply, please send your resume and a brief note to

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