Product Manager

1 month ago

bangalore, India Zeta Services Inc. Full time
About the Role Synapse is Zeta’s digital banking experience SaaS team, building modern banking experiences for banks and credit unions atop Zeta’s Tachyon. Synapse offers a pre-integrated, fully compliant, out-of-the-box digital experience stack for banks and credit unions. Our Digital Banking SaaS comprises of 3 platforms: A. 360 Retail Experiences Platform APIs, embeddable SDKs and other capabilities for banks tobuild beautiful retail experiences Retail credit cards | Co-branded cards | Small business credit cards | Retail checking & savings accounts | Retail debit cards | Family Banking  B. Electron Commercial Experiences Platform Issuer platform and admin interfaces for commercial banking experiences Commercial credit cards | Expense Management | Commercial Checking Accounts | Commercial AR & AP C. Merlin Conversational AI Platform Merlin is our Omni-channel (voice and chat) Natural language AI bot that acts as an intelligent agent / co-pilot for consumers Merlin can respond to questions, support requests and perform tasks on behalf of consumers As a Product Manager in the Synapse team, you will have the opportunity to work on one or more platforms to conceive, build and deliver innovative products and features that enhance user experiences and drive long-term growth for our customers. Your role will cut through the entire product development lifecycle for your assigned charter - encompassing product development, research, analytics, execution and growth. You will collaborate with peers across product management, UX design, software engineering, data science, and business functions.

Responsibilities

Lead the ideation, prioritization, and execution of product initiatives aimed at enhancing retail and commercial banking digital experiences for banks and credit unions. Conduct market research, customer interviews, and competitive analysis to identify market trends, user needs, and opportunities for innovation. Define product vision, strategy, and roadmap aligned with business objectives and customer requirements. Collaborate with UX designers to create intuitive and engaging user interfaces that drive user adoption and satisfaction. Work closely with software engineering teams to translate product requirements into technical specifications and ensure timely delivery of high-quality products. Utilize data-driven insights and analytics to optimize product performance, drive user engagement, and inform decision-making Partner with sales, marketing, and business development teams to drive product adoption, customer acquisition, and revenue growth. Stay abreast of industry trends, emerging technologies, and regulatory developments to inform product strategy and roadmap.

Skills

Analytical Thinking & Research orientation Ability to interpret complex data sets and derive actionable insights - analyze data, identify patterns and make data-driven decisions. Experience conducting user research and usability testing. Communication Excellent written and verbal communication skills for articulation of product requirements, effective collaboration and stakeholder management. Tools & Processes Proficiency in using product management tools, such as Jira and Confluence. Familiarity with agile development processes and principles. Technical Acumen Good understanding of technology stacks and the ability to engage effectively with technical teams.

Experience and Qualifications

4+ years in a Product Management, prior experience building fintech consumer products / platforms at scale Experience in developing modern, cloud-native mobile / web products and interfaces with contemporary UI/UX patterns Experience working on VOC initiatives and generating insights from customer research and support calls to add to the product roadmap Software Engineering / Technical background An MBA from a Tier 1 school would be a bonus Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

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