Software Engineer
1 month ago
At Apple, great ideas quickly have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish here. Do you want to be part of a team that builds groundbreaking software service, a team that is continually innovating and is proud of making a difference? If so, bring your passion and talent and come join us to be part of something big and amazing.Apple's IS&T team is looking for highly motivated and versatile engineers to build the next generation Contact Centre Platform, partnering with highly skilled colleagues, in a fast paced and exciting environment. The IS&T Customer Systems team delivers many of the key global applications used in Apple’s Global sites, including the Contact Centre Voice and eServices Platform and it’s integrations with other Contact Centre tools. This role is part of the Call Centre Technology function within the team. The successful applicant will have a strong technical background in contact center interaction routing, be committed to customer experience, be a strong leader and advocate for the distributed team, and thrive in a fast-paced, dynamic environment.
Key Qualifications:
4+ years of Expertise in contact center application design/development Expertise on Genesys interaction routing Good knowledge of JAVA/ J2EE, Javascript programming. Strong knowledge of Contact Center Reporting Experience using GIT Exposure to Genesys Cloud CX is plus. Exposure in building contact centre stats based on real time data. Experience in Kafka or any event streams is a plus. Having knowledge and hands on cloud concepts, deployments, kubernetes, containerization, CICD concepts in cloud is a plus Excellent verbal and documentation skills (Able to communicate with more non-technical business users) Good analytical skills and ability to research and present findings Ability to think independently for arriving at the best solution and advocate the same. Strong Problem solving abilities Ability to multi-task Standout colleague with excellent collaboration skills Pro-active and able to work on own initiative Familiarity with Mac OS desirable.
Description:
- As the Contact Center Applications Lead, Design, Develop, Implement, Deploy and Support contact center interaction routing applications - Support Contact Center initiatives, working with the global and regional business owners to identify and define opportunities and work you're doing. - Lead a team of software engineers, providing technical guidance and mentorship - Develop critical system components as well as review team work for accuracy, quality, and completeness - Drive documentation of technical design and system architecture - Build prototypes using known or new technologies - Handle aggressive schedules with multi-functional teams to achieve large initiatives - Operational support of the Contact Center Voice and eServices solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues. - Contribute towards optimizing the Genesys platform and ensure it is appropriately scaled to meet the needs. - Drive the migration/development activities from on-premise to cloud.
Additional Requirements:
-
Software Engineer in Test(SDET)
1 week ago
bangalore, India Guidewire Software Full timeRequirements:Have 3+ years of experience or its equivalence in a software engineering role.Experience in developing large-scale test automation frameworks (including UI, API, Performance)A self-motivated individual contributor and a team player with good communication and collaboration skillsExcellent software development skills in Java, JavaScript and other...
-
Software Engineer in Test(SDET)
1 week ago
bangalore, India Guidewire Software Full timeRequirements: Have 3+ years of experience or its equivalence in a software engineering role. Experience in developing large-scale test automation frameworks (including UI, API, Performance) A self-motivated individual contributor and a team player with good communication and collaboration skills Excellent software development skills in Java, JavaScript and...
-
Software Engineer
1 month ago
bangalore, India MRI Software Full timePrimary Skills: Excellent knowledge of PHP Experience with MySQL Experience with a front-end Javascript library, such as jQuery Experience working with a LAMP stack (Linux/Apache/MySQL/PHP ) Experience working with SOAP and REST APIs Proficient understanding of code versioning tools, such as SVN Experience with Xdebug or similar...
-
Software Engineer III
2 weeks ago
bangalore, India MRI Software Full time• Experience in developing browser-based application using .Net • Proficiency in at least one .Net language (C# preferred) • Experience in developing RESTful web services using ASP.Net Core Web API • Good SQL skills preferrable with Microsoft SQL Server • Proficient with frontend development using HTML5, CSS and any one of the modern JavaScript...
-
Software Engineer
1 week ago
bangalore, India Spigot Software Pvt Ltd Full timeThe primary responsibility is to work on regression-cum-automation area to deliver high-quality product releases as per schedule. The role will have the opportunity to contribute to several aspects of ACK release flow like Build, Test, Package, Release, Configure, and Monitor. Detailed responsibilities of this role are:Responsibilities: Develop small-scale...
-
Software Engineer
1 week ago
Bangalore, India Spigot Software Pvt Ltd Full timeThe primary responsibility is to work on regression-cum-automation area to deliver high-quality product releases as per schedule. The role will have the opportunity to contribute to several aspects of ACK release flow like Build, Test, Package, Release, Configure, and Monitor. Detailed responsibilities of this role are:Responsibilities: Develop small-scale...
-
Software Engineer
1 week ago
Bangalore, Karnataka, India Spigot Software Pvt Ltd Full timeThe primary responsibility is to work on regression-cum-automation area to deliver high-quality product releases as per schedule. The role will have the opportunity to contribute to several aspects of ACK release flow like Build, Test, Package, Release, Configure, and Monitor. Detailed responsibilities of this role are:Responsibilities: Develop small-scale...
-
Software Engineer
1 month ago
Bangalore, India Spigot Software Pvt Ltd Full timeResponsibilities : Participates in Sprint planning sessions with team members to analyze development requirements. Develops and integrates applications using VC++ as per written specifications to onboard new content onto LSEG products. Develops software using disciplined software development processes, adhering to industry standards and software best...
-
Software Engineer
4 weeks ago
Bangalore, Karnataka, India Spigot Software Pvt Ltd Full timeResponsibilities :Participates in Sprint planning sessions with team members to analyze development requirements.Develops and integrates applications using VC++ as per written specifications to onboard new content onto LSEG products.Develops software using disciplined software development processes, adhering to industry standards and software best practice...
-
Senior Software Engineer
2 weeks ago
bangalore, India Nexteer Automotive - India Software Center Full timeSenior Level Printed Circuit Board Designer - EPS Core EngineeringThe Electric Power Steering (EPS) Application Engineering group at Nexteer Automotive is looking for an Entry Level Printed Circuit Board Designer who is eager to work in a team environment creating circuit board designs for EPS applications. This position will be involved with the design and...
-
Lead Dotnet Developer/Senior Software Engineer
2 weeks ago
bangalore, India MRI Software Full timeAs a software engineer, you will enhance online experiences for our huge user base. Utilizing your web application experience to build responsive experiences for our customers. You will be working on new projects as well as existing live projects as well.To be successful in securing this role, you’ll have at least 8 - 12 years of commercial experience,...
-
Software/Senior Software Engineer
1 week ago
bangalore, India NEC Software Solutions Full timeCompany Description NEC Software Solutions (India) We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and...
-
Senior Software Engineer
1 month ago
Bangalore, India Spigot Software Pvt Ltd Full timeDescription Essential Responsibilities : Specific day-to-day responsibilities and milestones needed to achieve the objectives : - At least 2 years of software development experience using STL and medium to complex business logic using C++ .- Develops and integrates applications using VC++ as per written specifications so as to onboard new content onto...
-
Senior Software Engineer
4 weeks ago
Bangalore, Karnataka, India Spigot Software Pvt Ltd Full timeDescription Essential Responsibilities :Specific day-to-day responsibilities and milestones needed to achieve the objectives : - At least 2 years of software development experience using STL and medium to complex business logic using C++ .- Develops and integrates applications using VC++ as per written specifications so as to onboard new content onto...
-
Senior Software Engineer
2 weeks ago
bangalore, India Nexteer Automotive - India Software Center Full timeSenior Level Printed Circuit Board Designer - EPS Core Engineering The Electric Power Steering (EPS) Application Engineering group at Nexteer Automotive is looking for an Entry Level Printed Circuit Board Designer who is eager to work in a team environment creating circuit board designs for EPS applications. This position will be involved with the design...
-
Senior Software Engineer
2 weeks ago
bangalore, India NEC Software Solutions Full timeCompany Description NEC Software Solutions (India) On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in providing...
-
Lead Dotnet Developer/Senior Software Engineer
2 weeks ago
bangalore, India MRI Software Full timeAs a software engineer, you will enhance online experiences for our huge user base. Utilizing your web application experience to build responsive experiences for our customers. You will be working on new projects as well as existing live projects as well. To be successful in securing this role, you’ll have at least 8 - 12 years of commercial experience,...
-
Senior Software Engineer I
2 weeks ago
bangalore, India Upland Software Full timeDescription Senior Software Engineer I (NetSuite Developer) Opportunity Summary We are looking for an enthusiastic and dynamic individual with an overall experience of 3+ years to join Upland India as Software Engineer for our Upland Business Services team. The ideal candidate will be a self-starter/learner and capable of working...
-
Software / Senior Software Engineer - React JS
2 weeks ago
bangalore, India NEC Software Solutions Full timeCompany Description NEC Software Solutions (India) We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and...
-
Software Engineer II
1 month ago
bangalore, India Upland Software Full timeDescription Job Description The primary responsibility of this position is to actively contribute to the proposal, design, and implementation of advanced functionalities in our suite of enterprise search products. This role entails exploring and integrating new technologies, particularly in artificial intelligence, to enhance and innovate...
