User Experience Researcher

1 month ago

Bangalore, India Porter Full time

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

  • Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
  • Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
  • Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
  • Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary :

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey

Role Overview :

We are looking for a User Researcher-II to join our team. This role is ideal for someone with 2-4 years of industry experience in User research or related fields. As a User Researcher, you will focus primarily on problem discovery research to uncover deep insights into user needs, pain points, and motivations. While your main emphasis will be on generative research, you will also contribute to evaluative research efforts, ensuring that our products and services meet the highest standards of usability and user satisfaction.

Key Responsibilities :

  • Conduct qualitative and quantitative user research with a strong focus on problem discovery to identify unmet user needs, behaviors, and pain points.
  • Collaborate with designers, product managers, and other stakeholders to define research objectives and select appropriate methods, prioritizing problem discovery research.
  • Execute end-to-end research studies, including planning, recruiting, moderation, data analysis, and reporting.
  • Synthesize research findings into clear, actionable insights that drive innovative product and service design.
  • Present insights to stakeholders, advocating for the user perspective and influencing product decisions.
  • Support evaluative research initiatives, helping to assess the usability and effectiveness of our products.
  • Contribute to the development of research best practices and the continuous improvement of research methodologies.

Qualifications and Skills :

  • 2-4 years of experience in User research, human-centered design, or a related field.
  • Strong expertise in problem discovery research, with a proven ability to uncover deep user insights.
  • Proficiency in a range of qualitative and quantitative research methods, including user interviews, surveys, usability testing, and data analysis.
  • Ability to scope and execute research projects in collaboration with cross-functional counterparts from Product, Business & Design.
  • Basic understanding of analytical skills with the ability to interpret data and translate it into actionable insights.
  • Excellent communication and presentation skills, with the ability to articulate research findings to diverse audiences.
  • Relevant experience in research within product-based organizations..
  • Good to have a Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, related field or equivalent practical experience.

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