CEC Non 811 VKYC-Officer-Customer Experience Center-CEC-VKYC

3 days ago

Thāne, India Kotak Life Insurance Full time

About The Role  
Posting Description for Internal Candidates Enter Custom Internal Posting Description

Short Description for Internal Candidates Description for Internal Candidates

CEC Officer 

Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager

Job Role 

  • To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction
  • To identify and convert the opportunities for cross selling (banking product) on customer's call
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.
  • Complete the logs specified by the process (End-of-day target)
  • Adherence to Information Security norms & quality process norms.
  • To be aware of and comply with any updates about the process
  • Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

About The Role  

  • Graduate
  • Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
  • Excellent communication skills Verbal & Written
  • Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays
  • Flexible to get scattered 8 Week Offs in a month with 9hours shift
  • Good listening skills and strong communication abilities.
  • Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
  • Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Same Posting Description for Internal and External Candidates

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