Senior OCI Service Reliability Engineer

Duties & Responsibilities

• Will be the Subject Matter Expert (SME) supporting our customers running their platforms on OCI.
• Will be handling 3rd level support, Change Requests, and small projects for our OCI customers.
• Will be the OCI technical lead on the 3rd level support team.
• Working hours will be Irish/UK business hours.
• Support multiple clients across multiple technologies.
• Mentoring of junior team members.
• Consult with customers and across a cross-team environment.
• Documentation and development of designs, processes, and procedures.
• Work within a structured ITIL / ISO20000 IT Service Management environment.
• Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions.
• Excellent presentation and reporting skills arising from customer facing and on-site experience.
• Very strong verbal, presentation, and interpersonal skills are required.
• Escalation point for major incidents/investigations.

Experience Required

• 5+ years working in IT, with proven experience in a support role.
• 3+ years’ experience working directly on OCI.
• Strong, first-hand experience of designing, building and supporting cloud solutions.
• Interpreting, understanding, and solving complex technical problems/incidents.
• Ability to influence internal teams and customers.
• Consultancy/project delivery experience with client facing background.
• Strong experience across multi-server, stand alone and clustered solutions.
• Excellent troubleshooting skills required.

Technical Skills

• Experience with Exadata Cloud @ Customer (ExaCC) and/or Exadata Cloud Service (ExaCS).
• Experience of working with OCI networking & FastConnect.
• Experience of debugging network routing and network security group issues within OCI.
• Experience of user management and IAM policies with OCI.
• Proven experience working with containerisation. E.g. managing clutter deployment, sizing updates, maintenance, patching etc. Containerisation technologies required: Docker; Podman; OCI Container Engine for Kubernetes (OKE).
• DevOps - Terraform - Able to do full implementations of cloud infrastructure builds using terraform.  This includes all network components and IaaS PaaS components. 
• Linux - Administrative skills such as creating user accounts and mounting block volumes, a candidate with basic Linux command line skills will still be considered.

Desirable skills

• Able to configure Linux environments using ansible, a candidate without this skill will still be considered but this would be advantageous.
• Database - Experience with Oracle database's is advantageous.  Basic experience such as tns connections to Oracle database, how to work with database links.
• Experience working with autonomous databases would be advantageous.
• Experience working with Oracle Integration cloud, particularly provisioning and working with connectivity agents.  The ability to create and work with integrations is not a requirement.

Required Qualifications/Certifications:

• Oracle Cloud Infrastructure 2023 Architect Associate (1Z ).

 Desirable Qualifications/Certifications:

• Any Professional OCI certification would be highly desirable, e.g. Oracle Cloud Infrastructure 2024 Certified Architect Professional Certification
• Hashicorp Terraform Associate
• Linux Certification
• ITIL 4 Foundation

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.