Associate Account Manager

4 weeks ago

mumbai, India The Starter Labs (a Zoo Media Agency) Full time

Job Purpose


Strategic

• Receive small - medium client briefs and decode them with the team.

• Review client briefs received & decoded by Sr. Executives.

• Communication & Coordination

• Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship, understand client’s strategic / growth plans and identify upsell opportunities.

• Daily communication with clients to provide updates and collect feedback.

• Ensure timely and prompt action (by the team) basis client feedback.

• Ensure timely and proactive response to client emails (by self and by team).

• Disseminate accurate and complete information to functional teams in a timely manner.

• Coordinate with functional teams to ensure timely, accurate and complete delivery of client work.


Account Management

• Brainstorm with relevant teams for client pitches and execution of briefs.

• Ensure accurate referencing and industry benchmarking by the team.

• Post updates on social media platforms. Review all postings going on social media platforms by Sr. and Jr. Executives.

• Attend shoots and music recordings.

• Coordinate with other agencies for timely, accurate and complete delivery of work.

• Vendor management for outsourced work.

• Maintain and create campaign cost sheets.

• Review and share weekly JSRs with clients.

• Client on-boarding.

• Create & compile presentations for client meetings, internal management meetings and case studies.

• Pitch new concepts to existing clients, based on specifically identified needs of the client.

• Industry benchmarking basis the competitor analysis process. Identify process improvements, new

• potential offerings and internal training needs basis the same.


Reports

• Ensure timely collection of data and inputs from functional teams for the purpose of social media and • brand analysis report creation.

• Create reports for social media and brand analysis. Review reports received.


Finance

• Raise all financial paperwork to clients and review those raised by vendors.

• Calculate BCMA accurately.

• Regular follow up with the client for due payment and ensure it’s release by the due date.

• Maintain and review all financial trackers and update the Account Manager on the same.

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