L1 Support Engineer

4 weeks ago


bangalore, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title: L1 Support Engineer

Experience:3-5 Years

NoticePeriod: Immediate to 15 days

Location: Bangalore

JD:

·Will be the first point of contactfor Issues & Requests related to our IOT ecosystem.

·Act as a Level 1 Support to providefirst level of production support and ensure smooth running of automationswithin the defined Service Level Agreements.

·Communicate effectively with users,collaborate with stakeholders and colleagues across various geographiclocations.

·Taking ownership of tickets anddriving to quick & effective resolutions within defined Service Operationprocesses.

·Troubleshoot issues and provideresolution or escalate accordingly based on the defined process/guidelines.

·Liaise with other Support teamsregarding problem analysis and resolution.

·Prioritize requests effectively andefficiently and work with a sense of urgency as determined by the client ormanagement.

·Accountable for configurations inProduction environment done as part of L1 Support activities.

·Provide Level 1 Support &Monitoring of different applications & bot services

·Perform daily checks, apply recoveryand troubleshooting procedures strictly.

·As part of 24*7 support team, beabsolutely flexible working in Rotational Shifts (including night shifts).

·Document the knowledge base andshare with team members.

·Learn new Tools/ Technologies as perbusiness requirements.

·Strong adherence towards processorientation


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