Integration Engineer
1 month ago
Responsibilities :
- Address and resolve technical inquiries from merchants and their developer teams through various communication channels, offering detailed technical guidance.
- Conduct product demonstrations to merchants during pre-sales and post-sales discussions, guiding them through product integration and dashboard usage.
- Perform technical debugging of merchant environments to facilitate integration with Cashfree via mobile, plugins, APIs, etc.
- Conduct in-depth analysis of issues and collaborate effectively with other teams to resolve critical merchant problems.
- Adhere to strict resolution SLAs to address business-critical issues for Cashfree merchants, working closely with engineering and operational teams.
- Deliver a superior support experience for Cashfree merchants.
- Develop and maintain product-level playbooks for team reference, contributing to and managing the knowledge base.
- Undertake technical initiatives aimed at enhancing product efficiency.
Requirements :
- Proficiency in coding languages like Go, Python, or Java, with practical experience in at least one of them.
- Strong command of SQL for query execution and utilizing APIs on tools such as Postman.
- Familiarity with or experience in using web and mobile development tools like React Native, Flutter, Cordova, and Ionic React would be advantageous.
- Experience in handling technical queries across email, call, and chat channels.
- Attention to detail in enhancing technical documentation.
- Strong problem-solving skills and effective communication abilities.
- Experience in maintaining and optimizing existing integration solutions to accommodate changes in client and internal environments.
- Ability to generate ideas for process improvements and mentor junior team members.
- Demonstrate ownership and accountability in resolving issues and communicating with merchants and internal teams.
- Lead cross-functional collaboration efforts and set performance benchmarks within the team.
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