Customer Service Executive with Pharma Company, Delhi

2 weeks ago

Delhi, India Acute Vision Consultant Full time

HIRING Customer Service Executive for a Pharma company based out of Delhi. Interested applicants ready to appear for an Interview. DM your resume at and call

Industry: Pharma

Location: Delhi, Jasola Vihar

Working days: 6 Days
Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred.

Your tasks:

  • Provide step-by-step guidance to customers to resolve issues or navigate products or services.
  • Respond to customer inquiries through various communication channels, including phone, email and live chat.
  • Address customer feedback and concerns with empathy and professionalism.
  • Collaborate with cross-functional teams to ensure timely resolution of issues.
  • Handle a high volume of customer contacts while maintaining quality service.
  • Identify common customer issues and suggest improvements to enhance the customer experience.
  • Keep accurate records of customer interactions using our customer support software.
  • Contribute to the development of customer support materials and resources at the firm.

Required skills and qualifications

  • Bachelors degree in Business, Communication or a related field.
  • 1+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
  • Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
  • Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.

Regards

Amit

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