Dedicated Key Account Manager Dibrugarh

4 days ago

Dibrugarh, India MyTravaly Worldwide Travel Technology Private Limited Full time
Job DescriptionAs a Dedicated Key Account Manager at MyTravaly, you will play a critical role in optimizing revenue for our hotel partners. You will be responsible for managing tariffs, inventories, reservations, and payouts, while building and maintaining strong relationships with our clients. Your goal is to enhance hotel profiles and booking engines through digital and social influence and local collaborations.Key Responsibilities:

1. Relationship Building

Communication:

Engage with hotel partners via calls, emails, face to face meeting and WhatsApp to provide personalized support.

Introduce yourself as the dedicated key account manager, ensuring partners know you are their point of contact for optimizing hotel revenue.

Extranet Training:

Organize and conduct extranet training sessions to help hotel partners manage their online presence effectively.

Content Management:

Assist in restructuring images, room descriptions, and other content to improve the hotel’s online profile.

Channel Manager Integration:

Connect and integrate the hotel’s management systems with MyTravaly’s channel manager or any other company's channel manager.

2. Resources Building

Profile Optimization:

Enhance hotel booking engines and profiles using digital marketing strategies, social media influence, and local collaborations.

Tariff and Inventory Management:

Regularly update tariffs and inventories to reflect current offerings and availability.

Ensure hotel partners receive updates via WhatsApp or email.

3. Booking Confirmation & Payout

Booking Management:

Ensure bookings are automatically confirmed when connected through MyTravaly’s channel manager.

Adjust tariffs when necessary to resolve any pricing issues.

Guest Experience:

Follow up to ensure smooth guest check-ins.

Payout Training and Management:

Educate hotel partners on the auto payout process, emphasizing the importance of verifying GCC/OTP on the booking URL.

Manually verify and initiate payouts if a hotelier misses the automatic process.

4. Partnership Development

Prospect Building:

Identify and build new prospects for MyTravaly.

Communication and Follow-Up:

Reach out to potential hotel partners via calls and emails.

Follow up diligently to assist hoteliers in listing their properties on MyTravaly.

Requirements

RequirementsEducation:

Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field.

Experience:

Previous experience in account management, customer service, or sales within the hospitality industry.

Skills:Strong communication and interpersonal skills.

Proficiency in using CRM software and other relevant tools.

Ability to conduct training sessions and create instructional materials.

Excellent organizational and multitasking abilities.

Knowledge of digital marketing and social media strategies.

Benefits

BenefitsAbout MyTravaly:

MyTravaly is a hotel booking platform founded in 2019 with its head office in India. We are now operating in five countries, offering innovative solutions to enhance the hospitality experience.

Why Join Us:Be part of a dynamic and innovative company in the travel and hospitality industry.

Opportunity to work with a diverse portfolio of hotel partners.

Engage in a role that offers both strategic and operational responsibilities.

Competitive salary and benefits package.

MyTravaly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.RequirementsRequirements Education: Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field. Experience: Previous experience in account management, customer service, or sales within the hospitality industry. Skills: Strong communication and interpersonal skills. Proficiency in using CRM software and other relevant tools. Ability to conduct training sessions and create instructional materials. Excellent organizational and multitasking abilities. Knowledge of digital marketing and social media strategies.

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