Head of ServiceNow Practice

1 week ago

New Delhi, India Randstad India Full time

Our client is a premier partner of ServiceNow.We are looking to hire a Lead/Head of ServiceNow Practice: Drive Strategic TransformationLocation - Jaipur/ Hyderabad / NoidaAbout the RoleWe are seeking a visionary and results-drivenLead/Head of ServiceNow Practiceto transform current ServiceNow capabilities into a fully structured, scalable, and market-leading practice. This is a highly strategic, executive-facing role responsible for defining the practice vision, implementing robust operational frameworks, driving measurable commercial growth, and cementing our position as a leader in the ServiceNow ecosystem. If you thrive on building high-performing, profitable teams and establishing enterprise-wide governance, this is your platform.Key Responsibilities & ImpactPractice Strategy & DesignEstablish the Vision:Define and communicate a clear, product-aligned vision for the ServiceNow Practice, moving from a capability-based model to structured, scalable verticals (e.g., ITSM, CSM, HRSD). Strategic Planning:Develop and execute a strategic roadmap days and beyond) focused onmeasurable financial and operational outcomes .Governance, Operations & GrowthImplement Governance:Institute a unifiedgovernance frameworkto standardize delivery processes, quality assurance, and decision-making across all engagements. Drive Profitability:Manage practice budgets, report onROI , and actively drive efficiency andprofitable growththrough strategic resource deployment. Commercial Alignment:Partner closely with Sales, Pre-sales, and Marketing to developgo-to-market strategiesand support high-impact client engagements.Talent & Capability UpliftBuild the Team:Identify critical skill and resource gaps, and implement structured initiatives for hiring, training, and strategic team realignment. Foster Maturity:Centralize training and build formalcareer pathsand upskilling programs to ensure continuous capability maturity and consistency across the practice. Shutterstock ExploreWhat You'll BringPractice Leadership:Proven experience building, scaling, and leading aServiceNow or equivalent enterprise platform practicefrom inception or transformation. Framework Expertise:Demonstrated success in developing and implementing operational frameworks, comprehensive governance models, and successful capability uplift programs. Business Acumen:Experience delivering measurable outcomes inperformance improvement, revenue growth, and financial management(P&L experience preferred). Platform Mastery:Deep understanding of the ServiceNow platform capabilities, its market trends, and product verticals. Influence & Stakeholder Management:Strong leadership skills with the ability to influence and collaborate effectively across all levels of a global organization.What We OfferExecutive Backing:Direct executive sponsorship and organizational support to execute your comprehensive Practice vision. High Impact:A unique opportunity to establish ahigh-impact, market-leadingServiceNow Practice and shape the future of our digital service delivery. Resources:Access to strategic internal and external resources to support rapid growth and capability building. Ready to lead a strategic transformation and build the next-generation ServiceNow Practice? Apply now

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