Senior Technical Services Advisor

2 weeks ago

Bengaluru, India Juniper Networks Full time

Job Description:Position: Senior Technical Services AdvisorBusiness Advanced ServicesLocation: BangaloreAt Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.Key objectivesThe Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new Juniper software and hardware features in the customer's network.Key responsibilities include the following, but are not limited to:· This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs· Stay in alignment with the customer and accounts team concerning the services sales and delivery.· Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution.· Proactively escalates and brings people with required expertise together to bring critical and important issues to closure.· Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer.· Engages on the major projects for service requirements, risk management, and expectation setting with the

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