Senior Cloud Monitoring Administrator

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS We are seeking a hands-on and detail-oriented Senior Cloud Monitoring Administrator with experience in monitoring and managing IT systems across Windows, Linux, VMware , and Cloud environments. The ideal candidate should have a solid understanding of ITIL processes , strong technical expertise in SolarWinds for infrastructure monitoring, and hand-on with Splunk for log analysis and event correlation. This is a 24x7 support role requiring proactive system monitoring, incident response, and adherence to ITIL-based Incident , Problem , and Change Management processes. Exposure to AWS , TeamCity , and network fundamentals will be considered an added advantage. What You'll Do: Monitoring & Incident Management: Monitor infrastructure health, server performance, and application availability using SolarWinds dashboards and alerts. Respond to infrastructure alerts, perform initial triage, and take corrective actions to ensure high availability and SLA compliance. Follow ITIL-aligned Incident Management workflows for escalation, documentation, and resolution tracking. Use Splunk (SIEM) for log analysis, alert correlation, and event investigation to identify root causes. Contribute to Problem Management activities by identifying recurring issues and supporting long-term fixes. Server & OS Administration: Monitor and maintain Windows and Linux servers for CPU, memory, and disk utilization. Perform first-level troubleshooting, including service restarts, log review, and system health checks. Use iDRAC (or equivalent remote access tools) for hardware diagnostics and remote reboot operations. Support scheduled patching and maintenance activities in accordance with Change Management practices. Virtualization & Cloud Support: Monitor VMware ESXi hosts and virtual machines for uptime, performance, and resource utilization. Perform initial troubleshooting for host connectivity, datastore usage, and VM availability issues. Support AWS Cloud monitoring, performance reviews, and cost analysis as part of hybrid infrastructure operations. Network & Infrastructure Monitoring: Monitor network performance, device availability, and link utilization using SolarWinds Network Performance Monitor (NPM) . Understand basic networking concepts such as IP addressing, routing, switching, DNS, and connectivity troubleshooting. Coordinate with network and infrastructure teams for escalations and root cause investigations. What You'll Bring:  Comprehensive understanding of the ITIL framework , with hands-on application of Incident, Problem, and Change Management processes. Strong experience with SolarWinds , including infrastructure and network monitoring, alert configuration, and performance optimization. Hands-on with Splunk (SIEM) for advanced log analysis, alert correlation, and event investigation. Solid grasp of network fundamentals , including TCP/IP, routing, switching, DNS, and connectivity troubleshooting. Practical experience in Windows Server and Linux administration , including system monitoring and troubleshooting. Working knowledge of VMware ESXi and vCenter , with the ability to monitor and maintain virtualized environments. Familiarity with remote server management tools such as iDRAC for hardware diagnostics. Strong documentation and communication skills , with experience using ticketing and ITSM tools like ServiceNow or Jira . Ability to work effectively in a 24x7 support and shift-based operational environment. AWS Cloud monitoring and troubleshooting experience, preferred Exposure to CI/CD tools such as TeamCity for automation and reporting, preferred ITIL Foundation Certification,  preferred Basic scripting knowledge (e.g., PowerCLI , PowerShell , or Python ) for reporting and automation , preferred Fluency in English Client-first mentality Intense work ethic Collaborative spirit and problem-solving approach  How you’ll grow: Cross-functional skills development & custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Hybrid working model: ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.