Sr. Technical Account Manager

14 hours ago


bangalore, India NextGen Healthcare India Full time
About the Company:
Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products.
About the Role:
Support solutions, provide technical guidance, and advocate for the customer. Ensure environments remain operationally healthy while reducing cost and complexity. Develop trusting relationships with customers, understanding their business needs and technical challenges. Drive technical discussions regarding incidents, trade-offs, and risk management. Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives. Provide detailed reviews of service disruptions and all metrics. Proactively problem-solve and find opportunities for customers. Develop methods, techniques, and evaluation criteria for obtaining results. Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates. Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems, and application-related issues; conduct performance monitoring, systems health checks, and capacity planning. Report the progress of the project/task to all stakeholders in a timely and efficient manner. Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement. Support clients undertaking gap analysis between current and future states so that the configuration of solutions meets client needs. Perform other duties that support the overall objective of the position.
Responsibilities:
Serve as a trusted advisor who provides advice and support to clients on services, best practices, and ongoing operational issues.
Support solutions, provide technical guidance, and advocate for the customer.
Ensure environments remain operationally healthy while reducing cost and complexity.
Develop trusting relationships with customers, understanding their business needs and technical challenges.
Drive technical discussions regarding incidents, trade-offs, and risk management.
Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.
Provide detailed reviews of service disruptions and all metrics.
Proactively problem-solve and find opportunities for customers.
Develop methods, techniques, and evaluation criteria for obtaining results.
Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates.
Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems, and application-related issues; conduct performance monitoring, systems health checks and capacity planning.
Report the progress of the project/task to all stakeholders in a timely and efficient manner.
Identify /document issues prior to client impact.
Work directly with individuals and teams from different areas of the organization to drive product improvement.
Support clients undertaking gap analysis between current and future states so that the configuration of solutions meets client needs.
Perform other duties that support the overall objective of the position.
Qualifications:
Bachelor's degree. Or, any combination of education and experience which would provide the required qualifications for the position.
Required Skills:
5 years' relevant experience as a Technical Accountant Manager or similar.
Cloud Hosting expertise with a preference towards AWS knowledge and certifications.
Experience in the medical field preferred.
Preferred Skills:
Knowledge of: Troubleshooting hardware, software, operating systems, and application-related issues; conducting performance monitoring, systems health checks, and capacity planning; Cloud hosting; AWS; Microsoft Office. Skill in: Leadership through critical incidents; communication, organization, problem-solving, collaboration, technical acumen, and customer focus. Ability to: Work effectively in a fast-paced environment, prioritize workload, multi-task, and meet deadlines.
Pay range and compensation package:
Pay range or salary or compensation
Equal Opportunity Statement:
Include a statement on commitment to diversity and inclusivity.
  • Sr. Account Manager

    2 weeks ago


    bangalore, India Elevatoz Loyalty Full time

    Company DescriptionElevatoz Loyalty specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. The company designs, launches, and optimizes loyalty and engagement programs powered by a user-friendly technology platform. Elevatoz's expertise spans across various domains and has led to partnerships...


  • bangalore, India Imperva Full time

    As a Technical Account Manager, you will work with enterprise customers that use both Incapsula cloud and SecureSphere on-premise product suites to drive implementation of our products and services to help extract a greater return on investment. This role includes responsibility for onboarding and support activities using best practices for deployment;...


  • bangalore, India ADCI - Karnataka Full time

    Does engaging across all Amazon Digital Businesses on large scale programs that impact all of Amazon’s Customers around the world excite you? The Digital Ordering team is recruiting Senior Technical Program Manager (Sr. TPM) to work on company-wide programs to define and drive execution of key initiatives while ensuring we do so in an efficiency and cost...

  • Accountant, Sr

    1 month ago


    Bangalore, India Halliburton Full time

    Accountant, Sr Date: Aug 16, 2024 Location: Bangalore, KA, IN, 560103 We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity...


  • Bangalore, India Amazon Full time

    Description If you are interested building a very large and a brand-new planning system from scratch, this is an opportunity for you. We are building a suite of technology platforms and modules for a strategic growth organization. This is a greenfield architecture and a highly visible charter. You will be a critical voice in the decision-making process,...


  • bangalore, India Promaynov Advisory Services Pvt. Ltd Full time

    Please find below job details :Role : Sr. Accountant – Accounts ReceivablesExperience : 5+ yearsLocation : BangaloreMode : WFO (5 days)Work Timings : 11:00 AM – 8:00 PMWork Location : Hebbal, Karle Tech ParkEducation : Bachelor’s Degree in Accounting with 5+ years of Experience or CA inter with Article ship Experience.Job Description :Excellent...


  • bangalore, India Razorpay Full time

    The Role:   As a Technical Account Manager you will be acting as the dedicated primary point of contact for all technical and product level activities or discussions post go-live for all our Super Enterprise Merchants (accounts). Roles and Responsibilities: TAM will build healthy relationships with customer’s tech contacts, help them...

  • Sr technical lead

    2 months ago


    Bengaluru/ Bangalore, India HCL Technologies Ltd Full time

    Apply for Sr. Technical Lead, Career Progress Consultants in Bengaluru/ Bangalore for 10 - 15 Year of Experience on TimesJobs.com.


  • bangalore, India ADCI - Karnataka Full time

    Alexa International Tech is seeking a Sr Technical Program Manager. Alexa is the Amazon service that powers the groundbreaking Echo family of devices and strives to build world's best AI powered personal assistant. We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future. Alexa...


  • bangalore, India Versa Networks Full time

    About UsVersa Networks, Inc., is a leading vendor of next-generation Software-Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that simplifies and secures the WAN/branch officenetwork.Versa Networks aims to provideunprecedented business advantages through a software-based approach that...


  • bangalore, India Softcell Technologies Global Pvt. Ltd. Full time

    Job Title: Technical Account Manager (TAM) Location: Bengaluru Company: Softcell Technologies Global Pvt. Ltd. About Softcell: Softcell is a leading IT solutions provider with over three decades of experience in delivering cutting-edge technology solutions to enterprise customers. We specialise in integrating the latest IT infrastructure and software...


  • bangalore, India ADCI - Karnataka Full time

    At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our mission is to prevent "denied parties " from transacting with Amazon businesses. We build automatic mechanisms to detect and prevent prohibited transactions with the "denied parties" using a diverse set of algorithms and machine learning...


  • bangalore, India Mediabrands Full time

    Content – Account Manager/Senior Account Manager Seniority Level: Mid-Level (4-6 years) Job Function: Content Creation Employment Type: Full Time Job description Position Summary The Account Manager/Sr. Account Manager typically works in conjunction with Art teammate, and together they provide creative execution on a client’s project. They are...


  • bangalore, India ADCI - Karnataka Full time

    Are you an experienced Technical Program Manager who wants to be part of an innovative and growing business? Do you want to lead initiatives that will enhance the Amazon customer experience and have a direct impact on Amazon’s bottom line?Amazon Payment Products builds, launches, and manages Amazon branded payment and financial services worldwide. Our...


  • bangalore, India New Relic, Inc. Full time

    Associate Technical Account Manager Associate Technical Account Manager Associate Technical Account Manager Req ID FY|S&M|#4 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As a key member of our New Relic Tech hub APJ , you will be responsible for understanding a...


  • Bangalore, India opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...


  • bangalore, India CommScope Inc. Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Due to growth and customer demand, CommScope is looking to add a Sr. Technical Marketing Manager to our RUCKUS Networks’ Technical Marketing team. The ideal candidate will be based in . How You'll Help Us Connect the World: As a hands-on Senior...


  • bangalore, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: VCF Support Account Manager (VCF SAM) Office based: Kalyani Vista II,...


  • bangalore, India KBR Full time

    Title: Sr. Technical Professional Responsible for study, design, specification and services related to electrical and electronic systems including power generation, transmission and distribution, power systems performance and control, cabling and wiring, lighting, motor control centers, communications systems, cathodic protection, grounding lightning...


  • Bangalore, India KBR Full time

    Title:Sr Technical Professional PipingPiping Layout :Under general supervision, independently applies advanced engineering techniques, makes decisions on engineering problems and methods, and represents the organization in conferencesto resolve important questions or to negotiate with key engineers and officials of other organizations. Provides technical...