Platform Solutions

1 week ago

bangalore, India Goldman Sachs Full time

PLATFORM SOLUTIONS

In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

Transaction Banking , a cash management and payments platform for clients building a corporate treasury system Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience

RESPONSIBILITIES AND QUALIFICATIONS

RESPONSIBILITIES 

Manage the day-to-day activities of a Card Fraud Operations team Ensure adherence to contractual SLAs, KPIs and any contractual and regulatory requirements Work as part of a team and supporting colleagues as and when required in order to reduce workload(s) Work with business functions and cross-divisional stakeholders including: Technology, Operations, Legal, Compliance and vendor management to identify and implement solutions Review and provide recommendations regarding business process opportunities Facilitate issue identification and provide recommendations for effective and timely resolution to business Provide coaching and direction to Analysts/agents through multiple communication channels and routines Track and manage risks, communicate incidents/performance issues to leadership and business partners including Legal, Risk and Compliance teams Grow and develop a highly engaged team & drive positive culture Create a culture of continuous improvement, focusing on systems to measure and improve customer satisfaction Support complex problem solving and dispute resolution Ensure compliance with established policies and procedures across multiple cross functional teams and processes Create and implement best practices to help find efficiencies within team and drive productivity

Preferred skills for this role:

Excellent communication skills, both written and orally. A team player who is also able to work independently to deliver in a fast-paced work environment. Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.  Ability to liaise with different teams and stakeholders with confidence to assist with investigations.  Strong analytical and problem-solving skills Strong interpersonal and organizational skills. Ability to understand complex problems and identify potential solutions.  Able to adapt to change positively and quickly.

BASIC QUALIFICATIONS

5+ Experience with retail consumer banking products (., credit cards, consumer loans, deposit/checking products) bank including knowledge of quality assurance processes 5+ years of experience in electronic/online banking or contact center operations Broad-based knowledge of Fraud, Fraud detection, prevention and Investigation, Transaction Disputes and/or operations including applicable regulatory requirements Ability to recognize gaps in processes and escalate to necessary stakeholders  4+ years’ work experience managing a team Ability to drive a culture of risk management and compliance, while delivering a world class customer experience Experience fostering business relationships across multiple sites and regions with high engagement and accountability Ability to communicate effectively with senior management, key stakeholders, and counterparts Self-starter with strong organizational skills and the ability to drive multiple projects concurrently Proven ability to apply strategic thinking to complex organizational and business issues Experience with MS-Office, Outlook

PREFERRED QUALIFICATIONS

Bachelor’s degree in finance or related field Experience in a customer experience or data analytics role at a financial institution Proficient in data visualization tools such as Tableau 4+ years’ experience managing a team.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at /careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.

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