Customer Experience Manager

2 weeks ago

Delhi, India Orimii Skincare Full time
As a Customer Experience Manager at Orimii, you will play a critical role in ensuring our customers receive a delightful experience when shopping with the brand. This includes unparalleled customer service and support.

You will be responsible for chalking out the customer’s journey through Orimii’s website,addressing customer grievances across multiple platforms, ensuring swift resolutions, and proactively working to enhance the overall customer experience.

Key Responsibilities:

Prompt Customer Support : Respond to customer inquiries, concerns, and grievances across multiple channels in a timely, empathetic and professional manner.

Issue Resolution:

Investigate and resolve customer issues efficiently, collaborating with relevant internal teams to ensure quick and satisfactory resolutions.

Proactive Customer Engagement:

Implement strategies to proactively engage with customers and gather feedback in order to identify areas for improvement in the customer experience.

Process Improvement:

Continuously assess and refine customer support processes to enhance efficiency and effectiveness.

Product Knowledge:

Develop a deep understanding of our skincare products to provide accurate information and recommendations to customers.

Cross-Functional Collaboration:

Collaborate with internal teams to align customer experience efforts with overall brand objectives.

Improve Website Experience:

Enhance our website features and functions on a continuous basis to ensure that customer experience on website is seamless

Ideal Skill Set:

Excellent

written & verbal communication

skills.Ability to handle customer grievances with

empathy

and

professionalism .Exceptional people skills

& willingness to learnStrong

collaborative

&

problem-solving

skills.Familiarity with skincare products and industry trends is a plus.Prior experience in customer support roles is a plus.

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