Admission Counselor

13 hours ago

Bengaluru, India Glentree Academy Full time

ROLES AND RESPONSIBILITIES:


•      Ensures smooth functioning of the Lobby Area/Head of Operations


•      Appraise & mentor the Subordinate Executives


•      Maintaining the admission management module / ERP


•      Handle Parental Admission and general enquiries to their satisfaction


•      Update student information regularly in the records by referring to the student diary


•      Handle enquiries received through phone (toll-free), web, and email


•      Generate and qualify leads through outbound cold calling


•      Manage to convince the parents /potential customers to visit the school premises, where the Relationship Team shall take over


•      Follow up on no-show cases


•      Maintaining the records of all the school events in a register


•      Manage up-sell and cross-sell opportunities within the group (as and when the group is ready)


•      Ensure 100% capturing of potential parent interaction data in ERP and generate related reports


•      Maintenance of data completion and accuracy


•      Maintain inward and outward courier/mail registers


•      Maintain SMS, feedback, helpdesk log book, and visitors' book


•      Respond to complaints or queries made by parents after enquiring with the Principal or other school leaders


•      Promptly reporting to the Principal those parents who are challenging to deal with

Records to be maintained regularly by the Admission Team


•      MIS


•      Inquiry sheet (on the drive)


•      Inquiry forms (date-wise)


•      Mail Inward and Outward Register


•      Grievance Register


•      Incident Register


•      Call Register (Excel and Soft copy both)


•      SMC Register


•      TC Register


•      Circular File


•      GR Register


•      Fee structures of all the AYs are maintained in a file

Special Need Student Details


•      Day care list and attendance register to be checked


•      TC and SATs Lists


•      Admission File to be updated

Experience

Minimum 2 years of experience in the same field.

Qualification

Business graduation or MBA.

Salary

6 Lakhs per annum.

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