Freespace - IT Head - DevOps

HEAD OF DEVOPS | MUMBAI | FREESPACE | AWS CLOUD SERVICES & END-TO-END DEVOPS.

Key Information :

Location : Embassy IT Park, Vikhroli, Mumbai.

Workplace Type : Hybrid, with flexibility of working from home once/twice a week.

Reporting to : Chief Technical Officer.

Experience level : 10 years +.

Tech stack/tooling used : AWS cloud services, IaC, Jenkins, Docker, Kubernetes, EC2, S3, VPC, Lambda, Athena.

Core skills we consider : Team Management, CI/CD, Agile, DevOps Strategy & Direction, End-to-end DevOps.

Other skills we consider : (3As) Adaptability, Accountability and Attention to detail.

About Freespace (afreespace.com) :

We're a workplace technology company helping organizations to achieve three key outcomes : .

Right size, right design : Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design.

Smart building automations : Streamlining processes by simplifying complex seating requirements and through occupancy driven control and automation.

Exceptional employee experiences : Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions.

To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions.

We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments.

About Role :

We are looking for a seasoned professional to join our team as the Head of DevOps, responsible for overseeing the end-to-end DevOps lifecycle and ensuring seamless integration of development and operations processes.

The ideal candidate will have a strong background in AWS cloud services, a deep understanding of DevOps best practices, and a proven track record of successfully implementing and managing DevOps initiatives within a product-focused environment.

Key Responsibilities :

Strategy and Leadership :

- Develop and execute a comprehensive DevOps strategy aligned with business objectives.

- Lead, mentor, and inspire a high-performing DevOps team, fostering a culture of collaboration and innovation.

Infrastructure as Code (IaC) :

- Design and implement scalable and automated infrastructure using tools such as Terraform, CloudFormation, and AWS CDK.

- Ensure infrastructure is version-controlled and follows best practices for reliability and security.

- Continuous Integration/Continuous Deployment (CI/CD).

- Implement and enhance CI/CD pipelines to automate and streamline the software delivery process.

Ensure efficient and reliable deployment processes for both development and production environments.

Managing Different Environments :

- Ensure all the environment Dev/QA/Pre-Prod/Prod are setup correctly as per need and scale up and down as per need.

- Should be able to scale up any environment as per need.

Monitoring and Logging :

- Establish robust monitoring and alerting systems to proactively identify and address issues.

- Implement centralized logging solutions for effective troubleshooting and auditing.

- Monitor the uptime of system, MTBF and MTTR and publish the report quarterly.

Security and Compliance :

- Collaborate with security teams to implement and maintain a strong security posture.

- Ensure compliance with industry standards and regulations related to cloud infrastructure.

- Should coordinate and perform Penetration Testing, Vulnerability Testing annually.

Collaboration and Communication :

- Work closely with development, operations, and QA teams to foster a collaborative DevOps culture.

- Communicate effectively with stakeholders to provide updates, report on key metrics, and address concerns.

On a day-to-day basis, you will do :

Strategic Planning :

- DevOps Strategy Development : Develop and refine the overall DevOps strategy, ensuring alignment with organizational goals.

Roadmap Planning : Collaborate with key stakeholders to plan and prioritize DevOps initiatives, taking into account business objectives and technology trends.

Continuous Improvement : Identify opportunities for process optimization and efficiency improvements within the DevOps lifecycle.

Team Leadership.

- Team Management : Lead and manage the DevOps team, providing guidance, support, and mentorship.

Skill Development : Encourage continuous learning and skill development among team members to keep up with evolving technologies.

Cross-Functional Collaboration : Foster collaboration with other departments, including development, operations, and security teams.

Technical Oversight :

- Infrastructure as Code (IaC) : Oversee the design and implementation of scalable and automated infrastructure using IaC tools (Terraform, CloudFormation, etc.).

- CI/CD Pipeline Management : Monitor and optimize CI/CD pipelines to ensure efficient and reliable software delivery.

.- Incident Management : Respond to and resolve incidents, collaborating with the team to address issues in a timely manner.

Cloud Management :

- AWS Services : Stay current with AWS cloud services and identify opportunities to leverage new features for improved performance and cost-effectiveness.

- Cost Management : Monitor and manage cloud costs, identifying ways to optimize resource usage.

Security and Compliance :

- Security Oversight : Collaborate with the security team to ensure the implementation and maintenance of a robust security posture in the cloud environment.

Compliance : Ensure compliance with industry standards and regulations related to cloud infrastructure.

Communication :

- Stakeholder Communication : Regularly communicate with cross-functional teams and stakeholders, providing updates on key metrics, project statuses, and addressing concerns.

- Documentation : Maintain clear and comprehensive documentation for configurations, processes, and procedures.

Innovation and Technology Evaluation :

- Technology Assessment : Stay informed about emerging technologies and assess their relevance to the organization's DevOps practices.

- Innovation : Encourage and support innovation within the DevOps team, exploring new tools and methodologies.

Training and Onboarding :

- Training Programs : Develop and implement training programs to ensure the team is equipped with the necessary skills.

- Onboarding : Facilitate the onboarding process for new team members, ensuring a smooth integration into the DevOps workflow.

Required Skills & Experience :

- 10+ years of experience in a DevOps leadership role, preferably within a product-focused environment.

- Proven track record of successfully implementing and managing DevOps initiatives within a large organization.

- In-depth knowledge of AWS cloud including EC2, S3, VPC, Lambda, Route53, CloudFront, Athena, Step function, Beanstalk IAM etc.

- AWS Certified DevOps Engineer (Professional) or Solutions Architect (Professional).

- Strong understanding of DevOps principles and best practices, including CI/CD, infrastructure as code, and continuous monitoring.

- Experience with Git, Docker, Kubernetes, and other relevant DevOps tools.

- Experience in leading, managing, coaching and recruiting more junior members in the team .

- Experience of defining and promoting opportunities to reuse components and common service patterns, understanding the patterns and interactions on a larger scale across portfolios, programmes and wider government context, and how decisions may impact our portfolio of work.

- Promote technology and vendor agnosticism, whilst making evidence-based decisions when required and thereafter explain those decisions to all levels of both technical and non-technical stakeholders.

- Extensive Experience working in Agile environments, aligned to DevOps culture.

- Lead the cloud-engineering community of practice, engaging with colleagues to promote participation and attendance at wider industry events.

Behaviours and Mindset :

- Demonstrated curiosity to tinker, troubleshoot, research, understand and solve.

- A keen solution mindset that helps users achieve the best out of a product feature.

- Clarity of thinking and an ability to explain complex logic and reasoning in simple language.

- Convincing and confident with technical knowledge, yet humble and inclusive in getting buy-in from clients and partners.

- Highly organized, able to manage multiple projects simultaneously.

- Extremely client-focused as well as flexible and agile; able to adapt quickly and responsively to client needs.

Freespace Global Perks :

- Paid annual leave and public holidays to support your work-life balance.

Paid sick leave if you should fall ill :

- Family Mediclaim Cover & accidental benefit plan.

- Company bonus scheme (for some roles) so you can benefit from the Company's success.

- Access to funded training (internal/external) to support your career development.

- Chance to refer friends and earn money through our generous Employee Referral Programme.

- Global employee award program giving us the opportunity to recognize and celebrate success.

- Chance to get involved in shaping our culture by joining one of our Employee Resource Groups.

- A creative and engaging company culture right across the business.