Lead Product Analyst

2 weeks ago

bangalore, India Freshworks Full time

Company Description

About Freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Role Description:

If you have a passion for analytics and a desire to leverage product data to shape the product roadmap, this role is for you. As a product analyst, you'll collaborate with Product & Engineering, along with a few cross-functional teams, to provide data-led decision-making support for the product. The ideal candidate should feel comfortable working with complex data, understand product implementation, confidently navigate ambiguity in business processes, and have hands-on experience in data analysis. Moreover, the ability to translate data into practical insights to assist Product Management with a strategic lens is essential. Familiarity with basic product metrics will be key.

NOTE: This is an individual contributor role with a career path to grow into a SME. 

Take ownership of end-to-end product analytics autonomously.

Act as a Product Owner to drive instrumentation goals, ensuring constant updating of product telemetry.

Demonstrate the ability to comprehend complex data and product landscapes, and a willingness to navigate ambiguity, simplifying them for product management.

Collaborate daily with Product Managers, Engineering, TPM, and Operations. Engage in cross-functional interactions with Marketing, Customer-facing teams, and senior leadership on product-centric, cross-functional business requests as needed.

Apply strong database skills to extract insights from large, intricate datasets.

Filter and refine unstructured (or ambiguous) data into usable datasets, which can be analyzed to extract insights and enhance business processes and product decisions.

Extract value from existing analytics frameworks and step in to construct new ones as required by the business.

Provide reports on product health and feature benchmarking. Identify optimization/at-risk areas for customers using product telemetry, incorporating a blend of heuristics and predictive models.

Monitor product adoption KPIs and connect them with adjacent business data models to uncover expansion and retention opportunities.

Communicate findings to stakeholders and spearhead initiatives aimed at improving business performance.

Requirements:

Sound knowledge of standard descriptive statistical techniques and proficiency in using predictive analytical models when necessary.

Excellent communication skills, including the ability to storyboard and present insights concisely.

Hands-on experience with DBMS systems and proficiency in framing SQL queries for complex data manipulation. Expertise in creating and automating data workflows.

Proficiency in Python and R for building predictive and exploratory analytical models.

Ability to craft compelling narratives with data using appropriate visuals and hands-on experience in building and maintaining dashboards using tools such as Power BI, Looker, Tableau, Sisense, etc.

Proven track record of collaborating with stakeholders and delivering analytics projects with measurable impact.

Ability to act as a Product Owner, driving instrumentation and telemetry for new features.

Experience with text mining, recommender systems, and social media analytics is an added advantage.

Qualifications

At least 5 years of hands-on work experience in analytics, with a minimum of 3 years of experience in product analytics. Minimum of 2 years of experience in a customer-facing analytics role.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Data Analyst

    5 days ago

    bangalore, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Data Analyst

    5 days ago

    bangalore, India Flexi Analyst Full time

    Company Description Flexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Senior Analyst, Analytics

    1 week ago

    bangalore, India LEAD School Full time

    Job Title: Senior Business Analyst, Analytics Location: Bangalore Job Type: Full-time Prior Experience: About 3 years Job Description: As the Senior Business Analyst in the Analytics team, you will be a key part of our team that will work with product and analytics leaders to solve key business problems with data. Responsibilities: Single source of truth: ...

  • Lead Analyst

    5 days ago

    bangalore, India MiQ Full time

    Role: Lead Analyst What you’ll do  We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.  As part of the DnA team, this will be an...

  • Lead Product Analyst

    2 weeks ago

    bangalore, India Freshworks Full time

    Job DescriptionRole Description:   If you have a passion for analytics and a desire to leverage product data to shape the product roadmap, this role is for you. As a product analyst, you'll collaborate with Product & Engineering, along with a few cross-functional teams, to provide data-led decision-making support for the product. The ideal candidate should...

  • Product Analyst

    4 weeks ago

    bangalore, India Pine Labs Full time

    Job Description – Product Analyst We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose This job offers a unique opportunity to gain hands-on experience...

  • Product Analyst

    5 days ago

    bangalore, India INTO University Partnerships and IUP 2 LLP Full time

    Job posting end date: 01/12/2023 Product AnalystBengaluru-Hybrid Full Time INTO’s mission: Transforming international student academic and career success through exceptional university partnerships. We're searching for an experienced Product Analyst with 5+ years of experience. If you're a skilled data enthusiast who enjoys driving...

  • Product Analyst

    4 weeks ago

    Bangalore, India Hirezi Full time

    About Client : An AI-powered business expense management software that enables businesses to automate their expense management process.Role : Product AnalystExperience : 3-5 yrsLocation - BangaloreInterview Process - Assignment + 5 rounds + HR Round Roles & Responsibilities : As a Product Analyst, your role is all about using data to make our products...

  • Lead Business Analyst

    5 days ago

    bangalore, India Mindtickle Full time

    Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. This year, Mindtickle was recognized for its outstanding...

  • Lead Business Analyst

    1 month ago

    bangalore, India CHUBB Full time

    Ability to analyze, organize, and model well-written requirement documentation, without ambiguity and with traceability Ability to accomplish all Business Analyst tasks for larger and more complex projects Participates in project planning, and scoping exercises, and takes an active role in business stakeholder initiatives Works with the Lead...

  • Production Analyst

    2 weeks ago

    Bangalore, India NatWest Digital X Full time

    Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...

  • Product Analyst

    3 weeks ago

    bangalore, India PayU Full time

    About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers. As a leading...

  • Lead Business Analyst

    2 weeks ago

    bangalore, India Kredx Full time

    Job DescriptionJob Description – Lead Business Analyst Company- KredXURL- Lead Business AnalystExperience- 7-10 yearsWork Location- BangaloreCompany OverviewWe are India’s leading Fintech company into Supply Chain Financing, which helps start-ups, largeenterprises, MSMEs, retailers, and distributors resolve their working capital and growth...

  • Associate Product Analyst

    2 weeks ago

    bangalore, India Tekion Full time

    At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet...

  • Product Analyst

    2 months ago

    bangalore, India Talent500 Full time

    - Coordinate EMS strategy and product roadmaps to achieve a connected and simple experience for engagements from across Business Domains. - Support the execution of activities to deliver product roadmaps for Open Banking and other features. Maximize the value of the feature being delivered.- Manage/refine the EMS's Shaping and Delivery backlog through...

  • Production Management Analyst

    3 weeks ago

    Bangalore, India NatWest Digital X Full time

    Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a production management, infrastructure and application support service for relevant platforms, activities and processes across the domainHone...

  • Product Analyst

    1 month ago

    bangalore, India Rightpoint Full time

    Description Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients...

  • Parts Product Analyst

    2 days ago

    bangalore, India Caterpillar Full time

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Senior Business Analyst

    5 days ago

    bangalore, India Aptos Full time

    Making a job change is a big decision. Why consider Aptos? You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our...

  • Lead SIEM Analyst

    4 weeks ago

    bangalore, India Blue Yonder Full time

    Overview:We are a leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places To Work India 2023”Scope:Lead SIEM analyst administer Plan, design, implement, monitor, Manage QRadar SIEM Tool that protect an organization’s computer systems and data.The Enterprise Security team currently comprises of...