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Servicenow Developer

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Bangalore City, India TECEZE Full time

Title: ServiceNow Developer - UI Builder / Virtual AgentFulltimeJD:5+ years of experience in the field of IT Service Management and Transformation services practice and ServiceNow experience which involves design, implementation and management, good understanding of ITIL processes for application. ServiceNow Development with Virtual Agent Development and Virtual Agent Analytics skills are mandatory. Client interaction and project delivery handling while maintaining a high degree of customer relationship and satisfaction. Certification & Qualifications:· ServiceNow certificationsRoles and Responsibilities:· Integration of ServiceNow with other applications & toolsets· IT Service Management (ITSM) based on ITIL best practices· ITIL Service processes of Incident, Problem, Change, Release, Request fulfillment, Configuration Management and Service Desk function.· Handled multiple projects for IT Service Management (ITSM) tools (ServiceNow) implementation and customization based on ITIL best practices.· Experience in designing the solution for clients· Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices· Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management· Detailed knowledge and experience of ServiceNow.· Java Scripting and Angular JS hands on experience· Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experienceHave worked on Enhancement projects:· Should be able to analyze and work on dashboard from ServiceNow with Virtual Agent Analytics details - Must know· UI builder in ServiceNow - Must know· Service NOW Development – Must know