Clinic Manager

4 weeks ago

Chennai, India Klara Skin & Hair Clinic Full time

Klara is looking for Strong and Dynamic Clinic Manager / Head for its Centers in Chennai.

Roles and Responsibilities

  • You will be the one point of contact for the center and you will be accountable for overall operations of the clinic and to achieve the sales objectives of the team members.

  • You will supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.

  • Responsible for generating sales and making the center profitable.

  • Responsible for monitoring the administrative, operational and technical aspect for smooth functioning of the center.

  • To follow client retention policies and measures to retain the client.
    • Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.

  • Doing in-house and outhouse events for generating revenue and brand awareness.

  • Driving the CRM initiatives for the center.

  • Planning and execute different offers and schemes at a center level

Desired Candidate Profile

  • Proven leadership track record in Centre Management, both in People and Operations.

  • Thorough knowledge of customer service, customer experience and process improvements.

  • An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.

  • A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus.

  • A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines.

  • Excellent conflict resolution and problem-solving skills, strong cultural awareness.

  • 5+ years of experience in Center Management, Health Care, Retail industry in a Managerial level including at least 3 years in walk-in conversions and preferably from target based environment.

Perks and Benefits

  • Attractive incentive structure

Reach us on WhatsApp: for further information

Job Types: Full-time, Permanent

Pay: ₹420, ₹750,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

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