Operations Engineer L2/L3

1 month ago

Bengaluru, India ZEISS India Full time
About ZEISS:

Founded in 1846 in Jena, ZEISS Group is headquartered in Oberkochen, Germany and is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. With over 38,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities.

ZEISS in India - are seeking a skilled IT Operations Engineer to join our dynamic team. The successful candidate will collaborate closely with Level 2 engineers to maintain and optimize our IT infrastructure, with a focus on technologies such as Trellix ENS and Microsoft Defender for Endpoint.

Key Responsibilities:

- Work together with the technical Service Owner to further develop the endpoint security services- Monitor and maintain the stability, performance, and security of our IT infrastructure- Troubleshoot and resolve incidents and service requests escalated by Level 2 engineers- Perform routine maintenance- Configure, deploy, and manage endpoint security solutions such as Trellix ENS (Endpoint Security) and Microsoft Defender for Endpoint to protect against malware, ransomware, and other security threats.- Implement security policies and configurations- Conduct regular scans and vulnerability assessments to identify and remediate security vulnerabilities on endpoints and servers.- Collaborate with the Incident Response team to investigate and respond to security incidents and breaches, including malware infections, data breaches, and unauthorized access attempts.- Utilize threat intelligence sources and security tools to proactively identify and mitigate potential security threats and vulnerabilities.- Work closely with Level 2 engineers and other stakeholders to integrate endpoint security solutions with other security tools and platforms, such as SIEM (Security Information and Event Management) systems and Security Orchestration, Automation, and Response (SOAR) platforms.- Participate in cross-functional projects to enhance the overall security posture of our organization, including security tool evaluations, implementations, and optimizations.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications preferred- 5 years of experience in IT operations, with a focus on managing endpoint security solutions and security operations.- Strong technical expertise in endpoint security technologies such as Trellix ENS and Microsoft Defender for Endpoint.- Experience with incident response procedures, threat hunting techniques, and security best practices.- Excellent problem-solving skills and attention to detail, with the ability to analyze complex security issues and develop effective solutions.- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

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