▷ [3 Days Left] Application Engineer – Mobile Robots

2 weeks ago


Gurgaon, India KUKA Full time
Job Description

- Solving technical queries and providing support for difficult problems- Support of the operating and server software as well as the AMR hardware in the function- Accompaniment of product development from a customer support point of view: Introduction of important requirements in the specification of new releases: - User-friendliness, diagnostic capability, condition monitoring, etc. –- Support of the development project and design of the field launch: post sales, service concept, global knowledge transfer, application test- Ensuring continuous improvement in terms of customer satisfaction through quality and complaint management with each new release- Implementation of workshops, trainings, and preparation of technical messages for service technicians & customers at home and abroad- Manage business relationships with new and existing customers, through visits on the national territory, with a view to loyalty.- Identify the needs of customers in the AMR field, developing proposals suitable for their satisfaction.- Create synergy with colleagues in the Sales area in different sectors of industry with a view to customer centricity.- Coordinate with colleagues in Technical Sales Support to identify technical solutions in line with the customer's needs.

Applicant profiles

- bachelor’s degree in the field of, electrical engineering, mechatronics, mechanical or comparable knowledge.- of automation technology, especially plant safety is an advantage.- of MS Office- written and spoken English skills.- to travel for business trips around the country.- of working with AMRs is required, such as deployment, troubleshooting, and proof of concept demos.- of LINUX commands, server handling and PLC programming.- in intra-logistics will be considered a plus.- entrepreneurial, and customer-oriented thinking and acting

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