Technical writer

5 days ago

Bangalore, India Check Point Software Full time

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. If you want to make the world a safer place – you belong with us. Major Responsibilities Taking end-to-end responsibility for product documentation projects – from initial design & draft reviews to release Content specialist for products – Document advanced product documentation Create and edit Knowledge Base articles troubleshooting in articles, identify knowledge gaps. Improve published documents based on customer and internal feedback Work with US & IL based developers and sales engineers, to determine scope, design outline, draft documents, carry through reviews from US & IL , and then take the project to a successful conclusion and sign-off. Work with support agents, QA and R& D to validate the technical integrity of a Knowledge Base article. Write and edit knowledge base articles and admin guides for a product you choose to own. Desired Background At least 3 years of experience in Technical Writing This role is for 1 year contract. Ability to understand technical concepts. Excellent verbal and written communication skills Ability to work in Agile mode Ability to work within short deadlines. Knowledge in cyber security - an advantage Knowledge in Mad Cap Flare - an advantage Previous technical assistance role in IT - advantage

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