Sr Unified Communication Engineer

4 weeks ago


Mumbai, India CrossTab IT Consulting Full time

Position Summary: The Senior Unified Communications Engineer will be responsible for the design, implementation, and maintenance of advanced communication systems that integrate voice, video, messaging, and collaboration tools into a unified platform. This role requires a minimum of 10 years of experience in enterprise voice and video deployments.


Proficiency with unified communications platforms such as Cisco Unified Communications Manager (CUCM), Microsoft Teams, Teams Phone, Zoom, Zoom Phone, HP/Poly and related technologies.


o Proficiency with call routing technologies, dial plans, working with vendor relationships and opening & engaging with vendor support.


Key Responsibilities: -


Design and Implementation : Lead the design and deployment of unified communications solutions, ensuring seamless integration of voice, video, and messaging services.


System Maintenance: Oversee the maintenance and optimization of communication systems, ensuring high availability and performance. Ability to measure & analyze the UC infrastructure’s reliability, performance, and success, as well as assist in developing/augmenting automation wherever possible.


Technical Support : Provide expert-level troubleshooting and support for complex communication issues, including Tier 3/4 support. Act as a subject matter expert in any UC related infrastructure and systems, able to support business requirements across voice, trader voice, contact center, and AV.



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