Quantiphi | Delivery Leadership | mumbai

3 weeks ago

mumbai, India Quantiphi Full time

Role: Delivery Leadership (Gen AI)

Experience: 14+ years

Work Location: Mumbai/Bangalore (Hybrid)


As a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements, and delivery efforts in a B2B environment for Customer service teams of various organizations.


Roles & Responsibilities

Client Management

  • Managing customer communication, relationships and escalation management
  • Guide the client on technology evaluation, technical thought leadership and direction
  • Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals
  • Showcase thought leadership on technology roadmaps, agile development methodologies and best practices
  • Take a lead in preparing functional and technical specification documents
  • Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions


Project Delivery

  • Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
  • Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference.
  • Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
  • Guide and help team members to debug and solve technical problems.Project deliverables reviews and follow through till issues closure.
  • Review and perform code walkthrough and quality reviews.
  • Conflict resolution and dependency management.


Team management

  • Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
  • Ensure proper skill development of team members.
  • Guide and help team members to debug and solve technical problems.
  • Travel to customer sites, conferences, and other related events as required.


Required Skills

  • Experience in Gen AI is a must.
  • Excellent client communication, analytical and presentation skills.
  • Ability to work with minimal supervision in a dynamic and time sensitive work environment.
  • Experience to manage a midsize team (30-50) is a must.
  • Experience in Artificial Intelligence, Data Science and Cloud Technologies.
  • Problem-solving mindset and ability to guide the team to resolve project issues.
  • Good grasp of risk management, scope management and project profitability.


Nice to have skills

  • Design and solutioning experience using services and tools of cloud platforms like GCP/AWS/Azure.
  • Understanding of the latest trends in data management, cloud storage and hybrid cloud architecture.
  • Good understanding of application data security and infrastructure security
  • Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal building and client presentation.

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