Customer Support Executive

1 month ago


bangalore, India Shashwath Solution Full time

Position: Customer Support Executive

Location: Bangalore MSR North Tower- Next to Manyata Tech park

Employment type: Permanent

Job type: Full time

Profile Summary

We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility:

Understands the various computer screens and how to utilize them effectively

Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

Adheres to all company and specific Contact Center policies and procedures

Completes any work as assigned by Management


Education and Essential Experience:

6 months BPO or Travel experience

Bachelor's Degree or Undergraduate dropouts

Excellent Written and spoken communication, business technical writing

Computer Skills ability/experience using computer applications

Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

Open to work in a blended environment(Voice &Chat/Email)


Key Enablers:

Strong process orientation

High energy, High Integrity & Work Ethics

Strong interpersonal skills & ability to communicate effectively

Strong problem solving skills.

Accolades:

We train New Joiners on GDS (Amadeus).



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