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Trainee/Associate IT Ops Engineer
3 weeks ago
Trainee/Associate IT Ops Engineer
Join our Cloud, DevOps & Infrastructure Services team and be part of our team to shape the future of technology through innovative solutions and cutting-edge technologies across Cloud, DevOps & Automation technologies. In a dynamic and collaborative environment, we offer exciting growth opportunities, learning, and career advancement.
What can you expect from the Job?
Dynamic Work Environment: Engage in a dynamic work environment that fosters continuous learning and professional growth.
End User Support: Provide exceptional end-user support, addressing and resolving technical issues promptly.
Technical Exposure: Gain exposure to a wide range of technical areas, including Operating Systems, Hardware, Networking basics, and Cloud fundamentals.
Collaborative Team: Collaborate with a team of experienced IT professionals to tackle complex challenges and projects.
Domain Expertise: You will gain expertise in the industry’s leading domain technologies ranging from business applications, SME -ERP and manufacturing industries.
What will help you do the job well?
Experience: 0 to 6 months experience or training with a strong knowledge of Desktop, Laptop, Hardware and Troubleshooting support.
Technical Proficiency: Knowledge of End User Support, Operating Systems, Hardware, Desktop and Laptop Hardware configurations and Networking basics.
Troubleshooting Skills: Exhibit excellent troubleshooting skills to efficiently diagnose and resolve technical issues.
Shift Flexibility: Ability to work in different shifts and adapt to changing schedules. Communication Skills: Effective communication skills to interact with end-users and collaborate with team members.
Proactive Attitude: Proactively identify and address potential issues before they escalate.
We would love it if you have:
Certifications: Relevant certifications in IT, such as MCSA, CCNA, A+ or N+ in HW/Networking are an added advantage.
Cloud Experience: Basic knowledge about cloud platforms (e.g., AWS, Azure, Google Cloud).
You can succeed if:
Adaptability: Demonstrate adaptability to evolving technologies and business needs.
SLA-Based Support – Ability to handle SLA-based Ticket support operations.
Team Collaboration: Work effectively within a collaborative team environment.
Continuous Learning: Show a commitment to continuous learning and staying abreast of industry trends.
Problem-Solving: Exhibit strong problem-solving skills to address complex technical challenges.
Customer Focus: Maintain a customer-focused approach in delivering IT support services.
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