Application Support Engineer || Bangalore
Found in: Whatjobs IN C2 - 2 weeks ago
Job Description
The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.
- Salary Salary should not be a constrain for a good resource
- Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
- Functional Area Customer Support
- Role Engineer Software Support
- Employment Type - Permanent Job, Full Time
- Work location -Bangalore ( Jayanagar )
Job Role
- Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the companys product, replying to inbound queries.
- Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Escalate unresolved queries to respective departments for accurate redressa
Required Skills
- Education Qualification: BSc (Information Technology) / BSc (Computer Science)
- Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.
- Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
- Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
- Good listening and problem solving skills
- Customer service experience and a customer-centric attitude
- Experience of using ticketing tool
Desired Personality traits
- Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
- Technically &Logically Strong
- Strong Analytics, problem solving &Interpersonal Skills
- Strong work ethics and sense of commitment
- Ability to balance multiple priorities
Key Result Areas
- Customer Satisfaction of assigned clients
- Problem & query analysis, understanding & Solving
Key Performance Indicators
- Prompt, responsive, responsible and friendly approach to client situations
- Zero customer complaints
- Client Feedback
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