Application Support Engineer || Bangalore

Found in: Whatjobs IN C2 - 2 weeks ago


bangalore, India Spectra Technovision (India) Pvt. Ltd. Full time

Job Description

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.

  • Salary Salary should not be a constrain for a good resource
  • Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
  • Functional Area Customer Support
  • Role Engineer Software Support
  • Employment Type - Permanent Job, Full Time
  • Work location -Bangalore ( Jayanagar )


Job Role

  • Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the companys product, replying to inbound queries.


  • Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server


  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.


  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.


  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.


  • Escalate unresolved queries to respective departments for accurate redressa


Required Skills


  • Education Qualification: BSc (Information Technology) / BSc (Computer Science)
  • Minimum 2+ Years experience in Software Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.
  • Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
  • Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
  • Good listening and problem solving skills
  • Customer service experience and a customer-centric attitude
  • Experience of using ticketing tool


Desired Personality traits


  • Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
  • Technically &Logically Strong
  • Strong Analytics, problem solving &Interpersonal Skills
  • Strong work ethics and sense of commitment
  • Ability to balance multiple priorities


Key Result Areas


  • Customer Satisfaction of assigned clients
  • Problem & query analysis, understanding & Solving


Key Performance Indicators


  • Prompt, responsive, responsible and friendly approach to client situations
  • Zero customer complaints
  • Client Feedback



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