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Front Office Agent

3 months ago

Delhi, India Italian Hospitality Collection Full time
Job DescriptionPer la New Opening dell'hotel Anglo American, 5* Curio Collection by Hilton, siamo alla ricerca della figura di Front Office Agent, da inserire all'interno del nostro fantastico nuovo team La nostra struttura Anglo American offre un ambiente accogliente ed elegante che esalta il suo design unico.

Il profilo di Front Office Agent che cerchiamo ha uno spiccato senso di responsabilità, è preciso, e capace di gestire lo stress. Empatia, abilità comunicative e naturali doti orientate alla vendita completano il profilo.

RESPONSABILITA’ E DOVERI

l/la nuovo/a Front Office Agent dovrà riportare il proprio operato alla Front Office Manager dell’Hotel, attraverso il raggiungimento dei seguenti obiettivi:

Servizi di accoglienza dell’ospite

Gestione delle procedure di check-in e check- out

Forte orientamento al cliente e al customer care in base agli standard Hilton previsti

Attitudine al lavoro di squadra e ottime capacità di relazionarsi con diversi interlocutori

REQUISITI NECESSARI

Diploma di laurea

conoscenza professionale della lingua inglese, conoscenza di altre lingue straniere verrà considerato un plus

uso professionale di: Excel, Outlook, Power Point

almeno 1 anno nella stessa posizione in alberghi della stessa categoria

requisito preferenziale aver lavorato presso properties Hilton

PERSONALITA’ AND SKILLS

una naturale predisposizione al contatto con il pubblico

una buona presenza e una naturale eleganza

ottima capacità di gestione delle richieste da parte degli ospiti

la conoscenza di tecniche gestionali alberghiere, in particolare di contabilità e conoscenza del OnQ

Entra anche tu a far parte di un gruppo strutturato e consolidato e fai parte della filosofia di HiltonOffriamo un contesto di potenzialità di crescita futura, accetta la nuova sfida.Requirementsfront office agent desk reception