Devops Support Engineer
4 weeks ago
Key Responsibilities:
1. Incident Management: Respond to and resolve technical issues related to Kubernetes and Node.js, ensuring minimal downtime and excellent customer satisfaction.2. Problem Analysis: Diagnose complex system problems, collaborate with cross-functional teams, and implement long-term solutions.3. Knowledge Sharing: Create and maintain detailed documentation on system configurations, troubleshooting procedures, and FAQs for Kubernetes and Node.js applications.4. Continuous Learning: Stay abreast of the latest developments and trends in Kubernetes, Node.js, and related technologies to continuously improve service quality.5. Customer Interaction: Provide clear, concise, and proactive communication with customers during the problem resolution process.
Required Skills:
- Proficient in Kubernetes cluster management, deployment, and troubleshooting.- Strong understanding of Node.js applications, including performance tuning and error logging.- Experience in incident and problem management in a fast-paced environment.- Excellent analytical and problem-solving skills.- Strong communication and customer service orientation.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.- Certifications in Kubernetes (CKA/CKAD) and/or Node.js.- Prior experience in a technical support role, preferably L1/L2.
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