Cafe Manager

Position Overview:

We are looking for a highly motivated and experienced Cafe Manager to lead the daily operations of our Quick Service Restaurant (QSR) outlet. The ideal candidate will be responsible for ensuring smooth operations, delivering excellent customer service, driving sales, managing staff, and maintaining the highest standards of hygiene, quality, and compliance.

Key Responsibilities:Operational Management

• Oversee day-to-day operations of the restaurant, ensuring efficiency and service excellence.
• Monitor inventory, manage stock levels, and ensure timely ordering of supplies.
• Ensure compliance with food safety, hygiene, and local regulatory requirements (FSSAI, labour, municipal licenses).
• Review daily sales, wastage, and expenses to maximize profitability.

Team Management

• Train, and supervise restaurant staff including order takers, cashiers, and kitchen team.
• Prepare staff schedules and manage attendance.
• Conduct regular performance reviews and provide coaching to improve team productivity.
• Promote a positive work environment and ensure adherence to company policies.

Customer Experience

• Ensure high standards of customer service and quick resolution of customer complaints.
• Maintain a clean, safe, and welcoming environment for guests.
• Monitor and maintain service speed and order accuracy.

Financial & Reporting

• Perform daily cash reconciliation, monitor counter closing balances, and report discrepancies immediately.
• Meet monthly revenue and cost targets by controlling wastage and optimizing operations.
• Prepare and submit daily/weekly reports to management.

Marketing & Growth

• Support local marketing initiatives to drive footfall and sales.
• Suggest ideas for promotions, combos, and customer loyalty programs.

Qualifications & Skills:

• Bachelor's degree/diploma in Hotel Management, Business Administration, or related field (preferred).
• 2–3 years of experience in restaurant/QSR/café management.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle cash, analyze reports, and make data-driven decisions.
• Knowledge of F&B industry standards, safety, and compliance requirements.
• Ability to work in a fast-paced environment, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kannur, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Location:

• Kannur, Kerala (Required)

Work Location: In person