IT Analyst

Career Opportunities:IT Analyst / Technical Support EngineerBrennan has couple of positions open for our Service desk. This role would require you to closely work with our 350+ Australian clients to resolve their technical issues.Purpose of Role:• MUST have atleast 6 months of experience in IT Service Desk / Windows Server / Wintel / TechnicalSupport / Remote Support Services.• Experience dealing with international clients or customers Preferred• To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.To coordinate, collaborate and escalate task within established timelines.• To continuously improve the Efficiency and Excellence of Service Delivery as measured by ClientSatisfaction ratings.Essentials Skills:• Excellent communication skills with international calling customer experience is preferred .Great customer service experience is must.• Basic understanding of Technical Support role Windows Sever 2008/2012, Active Directory, O365.Outlook Configuration, basic troubleshooting.General Requirements:• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.• Excellent oral and written communication skills.• Ability to provide technical support over the phone; good phone skills, professional demeanour,previous customer service experience strongly desired.• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solveit.• Ability to handle constantly changing flow of call flow; remain productive during slow times, be ableto multitask effectively during busy times, exercise patience and professionalism during stressfulsituations.• Ability to think around problems and come up with creative solutions• Ability to work with or without direct supervision.

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